Surface Pro Flex Keyboard Charging issues

Anonymous
2024-08-16T00:45:19+00:00

I've seen multiple other posts on this, but I'm confused as to Microsoft doesn't issue an update.

I have the new Surface Pro 11, with the Flex Keyboard. The keyboard does NOT charge when I attach the keyboard to the device when the device is not plugged into a charger.

The keyboard does NOT charge when the deviced is plugged into a charger, and the keyboard is closed (sleep mode).

It only charges (and even this is sporatic) when the keyboard is attached and the device is plugged into a charger. Sometimes it will charge, other times it will not. I have yet to find a pattern, but that is the only time it will charge (and that is still only about 1/2 of the time).

I have tried all the basic trouble shooting (cleaing the connectors, ESC key for 5 seconds to turn off keyboard, updated all firmware). This is obviously an issue that Microsoft is ignoring.

Any ideas would be welcome, but my thought is that it just doesn't charge like it's supposed to, and nothing is really going to change that...

Surface | Accessories | Surface Type Cover

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  1. Anonymous
    2024-10-01T21:32:11+00:00

    Hello everyone,

    I am writing to express my frustration and disappointment regarding the charging issue with my Surface Flex Keyboard. Despite knowledge about this problem for at least a month now, this rather significant problem with an expensive technology is still persisting.

    What is even more frustrating is the lack of communication from Microsoft. I have spent hours searching for a solution online, only to discover that many other users are experiencing the same issue. Yet, there has been no official statement or acknowledgment from Microsoft addressing this problem or providing a timeline for a fix.

    As a loyal customer who invested in a premium product, I feel let down by the company’s silence. It is unacceptable to continue selling a product with known issues without informing customers or offering a resolution. This lack of transparency and support is deeply disappointing.

    I urge Microsoft to address this issue promptly and communicate openly with affected users. We deserve to know that our concerns are being taken seriously and that a solution is on the way.

    Thank you for your attention.

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  2. Anonymous
    2024-10-01T21:44:51+00:00

    Send it back. I did, but I twice! I will buy it again when they have fixed it.

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  3. Anonymous
    2024-10-01T21:51:01+00:00

    Agreed. In addition to the battery issue the Flex keyboard also randomly becomes unresponsive. Very frustrating and unacceptable.+

    Ed

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  4. Anonymous
    2024-10-01T22:21:55+00:00

    You have every right to do so. I'd even consider sending back the entire bundle, including the surface pro itself, to be an appropriate reaction.

    Especally taking into account, that I bought the surface after microsoft already knew the problem exists.

    However, I would rather not send anything back yet, since I find myself in need for the device to work. I already gave my old laptop away and I do have a deadline coming up.

    In addition to that, the consept is still very appealing to me (although this charging issue nullifies the benefits for now).

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  5. Anonymous
    2024-10-14T17:53:39+00:00

    I also encountered the same issue, but when I perform basic troubleshooting methods, it starts charging again. I'm waiting for Microsoft to roll out an update since it seems like a small fix. The reason for upgrading the keyboard on my Surface Pro 9 was to achieve the ultimate portable laptop and tablet setup.

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