Surface Pro Flex Keyboard Charging issues

Hi Murray,

Welcome to Microsoft Community.

I'm Hahn and I'm here to help you with your concern.

It sounds like you've already done a lot of the right troubleshooting steps. The Surface Pro Flex Keyboard charging issue you describe appears to be the same issue reported by users in some communities.

Since this seems to be an ongoing problem, I have submitted this issue for you through internal channels. In addition, you can also submit your problem through the Feedback Hub (if convenient, please provide as much detail as possible, including pictures, repro videos, etc.).

Send feedback to Microsoft with the Feedback Hub app - Microsoft Support

Please share the feedback link after submitting, I will submit your feedback to the relevant team for investigation through internal channels.

Your Sincerely

Hahn. W - MSFT | Microsoft Community Support Specialist

Thank you for the quick reply. Here is the feedback link:

https://aka.ms/AAru9ks

edit - Several months in now and the keyboard does not charge on its own. It needs to be forced into a charge. I have to do this several times a week. Despite knowing this I *still* end up in situations where I am unplugged on the couch or in a meeting room and the keyboard is completely out of power.

To force it into a charge:

• Open the Surface App - remark to yourself that the keyboard is shockingly down to less than 2% power
• Physically disconnect the keyboard from the Surface tablet
• Turn off the keyboard by holding the ESC key for about 10 seconds (the Fn key will flash then go off)
• Wait for the pen to light up then turn off (if you don't wait long enough, it won't force the charge)
• Surface Pro App now says the keyboard is disconnected
• Reconnect the keyboard to the surface - it now says Connected
• Watch the keyboard start to charge and remark to yourself how silly this all is for such an expensive device
• Repeat in 2 days when the keyboard is once again fully drained even tho it has been connected to a power source

I've also noticed that when the Surface Pro and keyboard are attached that by plugging in a powered USB C (like the one I use to charge my phone) into the side of the Surface the keyboard will also start to charge - as long as the computer ISN'T being powered itself through.

I have noticed that the keyboard stops charging when my surface pro has reached 80% smart charge or 100% full charge. Which is frustrating - the reason I upgraded to this keyboard was so that I can disconnect it. But I've yet to have the keyboard reach a full charge. I only get at best 4 hours before it dies on me and have to run down my surface pro to start the charging.

I've had limited and sporadic luck in forcing the keyboard off (by long pressing the ESC key) and reconnecting it to start charging.

Definitely very buggy considerating the extremely high price tag.

I agree, this is an awful situation for such an expensive keyboard. The number of times I open up the SP 9 and see the keyboard fully charged is NEVER. It does not charge when the TB 4 dock is connected. It does not charge if the machine isn't charging by way of the proprietary OEM port. It does not charge until the machine is fully charged. I loved this keyboard when I got it. Going back to Logitech if this doesn't get better.

I've had the same problem since I got my Surface Flex keyboard. It seems to working well again when connected which is a plus but this charging problem is unaccptable.