Surface Pro Flex Keyboard Charging issues

edit - Several months in now and the keyboard does not charge on its own. It needs to be forced into a charge. I have to do this several times a week. Despite knowing this I *still* end up in situations where I am unplugged on the couch or in a meeting room and the keyboard is completely out of power.

To force it into a charge:

• Open the Surface App - remark to yourself that the keyboard is shockingly down to less than 2% power
• Physically disconnect the keyboard from the Surface tablet
• Turn off the keyboard by holding the ESC key for about 10 seconds (the Fn key will flash then go off)
• Wait for the pen to light up then turn off (if you don't wait long enough, it won't force the charge)
• Surface Pro App now says the keyboard is disconnected
• Reconnect the keyboard to the surface - it now says Connected
• Watch the keyboard start to charge and remark to yourself how silly this all is for such an expensive device
• Repeat in 2 days when the keyboard is once again fully drained even tho it has been connected to a power source

I've also noticed that when the Surface Pro and keyboard are attached that by plugging in a powered USB C (like the one I use to charge my phone) into the side of the Surface the keyboard will also start to charge - as long as the computer ISN'T being powered itself through.

I have noticed that the keyboard stops charging when my surface pro has reached 80% smart charge or 100% full charge. Which is frustrating - the reason I upgraded to this keyboard was so that I can disconnect it. But I've yet to have the keyboard reach a full charge. I only get at best 4 hours before it dies on me and have to run down my surface pro to start the charging.

I've had limited and sporadic luck in forcing the keyboard off (by long pressing the ESC key) and reconnecting it to start charging.

Definitely very buggy considerating the extremely high price tag.

Hello everyone,

I am writing to express my frustration and disappointment regarding the charging issue with my Surface Flex Keyboard. Despite knowledge about this problem for at least a month now, this rather significant problem with an expensive technology is still persisting.

What is even more frustrating is the lack of communication from Microsoft. I have spent hours searching for a solution online, only to discover that many other users are experiencing the same issue. Yet, there has been no official statement or acknowledgment from Microsoft addressing this problem or providing a timeline for a fix.

As a loyal customer who invested in a premium product, I feel let down by the company’s silence. It is unacceptable to continue selling a product with known issues without informing customers or offering a resolution. This lack of transparency and support is deeply disappointing.

I urge Microsoft to address this issue promptly and communicate openly with affected users. We deserve to know that our concerns are being taken seriously and that a solution is on the way.

Thank you for your attention.

I agree, this is an awful situation for such an expensive keyboard. The number of times I open up the SP 9 and see the keyboard fully charged is NEVER. It does not charge when the TB 4 dock is connected. It does not charge if the machine isn't charging by way of the proprietary OEM port. It does not charge until the machine is fully charged. I loved this keyboard when I got it. Going back to Logitech if this doesn't get better.

I've had the same problem since I got my Surface Flex keyboard. It seems to working well again when connected which is a plus but this charging problem is unaccptable.

I guess it's probably time to consult an attorney. This keyboard does not work like it should and was designed. Would any of you be interested in joined a class action lawsuit on this? It's absurd that Microsoft hasn't responded with a legitimate fix.