Docking station 4 - external screen does not wake up after falling in sleep mode

Anonymous
2016-02-22T03:09:28+00:00

I am connecting my Surface Pro 3 on the new docking station (for Surface Pro 3 and 4). And all this is connected to a DELL external monitor.

After some time the Surface Pro 3 falls into sleep mode and if I wait not too long I can wake it up using my Bluetooth mouse; which activates the docking station and the external screen.

But if I wait for too long my mouse cannot wake up my external screen (mouse wakes up Surface Pro 3 for sure and docking is always up) and I need to disconnect my docking station from Surface and reconnect it; then my display is activated again.

Any ideas?

Surface | Accessories | Surface Dock

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  1. Anonymous
    2017-05-01T20:33:13+00:00

    I had this problem and solved it by installing this driver:

    https://downloadcenter.intel.com/download/25848/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40-    

    This is the Beta 15.40.20.4404 driver. 

    Been trouble free now for a few days.   Waking up each time without difficulty.

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  2. Anonymous
    2017-02-15T20:21:50+00:00

    Hey Jack,

    I completely empathize with your frustration.  

    When removing your surface -turn the monitor off immediately after disconnecting

    When leaving the surface connected - enable never sleep when connected to a power source, and put on a good screensaver

    With that said, it sucks to have to do this, and I think its completely unreasonable given what we've paid for these damn docks.

    Devin

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  3. Anonymous
    2016-03-09T15:01:29+00:00

    Yes I pretty much love my Surface Pro 4, HOWEVER every time it turns the monitor off I have to use the power button to get it back on again... also now that I have a docking station- if it sleeps the monitors they are off period until reboot...

    Microsoft if you can't fix this tell us how to disable the sleep all together so this thing stops wasting our time trying to save a bit of power-- it is stupid beyond compare!!

    GIVE US SOMETHING!

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  4. Anonymous
    2016-02-28T19:52:00+00:00

    So, is there anyone from MS support interestd to fix this issue?

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  5. Anonymous
    2016-02-23T16:30:27+00:00

    I've noticed a similar problem yesterday but it is not when the device goes to sleep, but when it turns the screens off.

    In my case the setup is an SP4 (i7/16GB/512GB) with Surface Dock and a Dell P2415Q (REV A03) display and only happens after the Feb 17th updates and only when the screens have been turned off but the device is not yet asleep.

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