Thank you for reporting the issue. A fix is available through Windows Update. For more information about updates for your Surface available through Windows Update see the Surface Pro 8 update history page.
Surface Pro 8 camera issues; have to constantly disable and re-enable camera driver to get it to work
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
I've had an on-going issue with my surface pro 8 since I first got it about 20 months ago. The camera will stop working, light will stay on. This happens quite frequently, up to a few times per hour sporadically while using the camera. I've only really been bothered by this more recently as I've been using the camera more for work.
Both front and rear-facing cameras will cease working when this happens.
Disabling and re-enabling the camera driver solves the problem temporarily, making me think it's a driver issue. I've previously attempted to uninstall and install the latest drivers to no effect.
Thank you for your time in this matter.
Surface | Surface Pro | Sound and camera
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Anonymous
51 additional answers
Sort by: Newest
-
Anonymous
2024-06-09T00:51:52+00:00 Christopher, I have tried all your list, and I still have trouble with my Surface Pro 8 Camera. It tried to start but it didn't, the white light blinks every time it tries to start, it blinks a lot but the camera never works.
-
Anonymous
2024-06-08T12:50:32+00:00 It has solved most issues on my side.
Great news
Only windows hello when resuming from sleep works only wrong time to time but i don't care, camera is working during visio calls
-
Anonymous
2024-06-07T20:42:59+00:00 Good news, maybe...
On June 3 Microsoft finally released a possible fix with June Firmware update (here for Surface Pro 7+: Surface Pro 7+ update history - Microsoft Support)
Improvements and fixes:
- Addresses camera's performance issues caused by inadequate memory or storage capacity.
Windows Update Name Device Manager Intel - Camera - 60.22000.5.15512 Intel(R) TGL AVStream Camera - Cameras Intel Corporation - System - 60.22000.5.15512 Intel(R) Imaging Signal Processor - System devices Intel Corporation - System - 60.22000.5.15512 Intel(R) Control Logic - System devices Intel Corporation - System - 60.22000.5.15512 Surface Camera Rear - System devices Intel Corporation - System - 60.22000.5.15512 Surface IR Camera Front - System devices Intel Corporation - System - 60.22000.5.15512 Surface Camera Front - System devices Intel - Extension - 60.22000.5.15512 Intel(R) TGL AVStream Camera - Extensions Surface - Extension - 60.22000.5.15512 Surface IR Camera Front - Extensions Surface - Extension - 60.22000.5.15512 Surface Camera Rear - Extensions Surface - Extension - 60.22000.5.15512 Surface Camera Front - Extensions I just installed... Finger crossed!
-
Anonymous
2024-05-16T03:01:52+00:00 Not just a SP8 issue - also occurring with a bunch of SP7's as well. Now checking with my SP6 users to see if they are having issues that they haven't told me about ...