Thank you for reporting the issue. A fix is available through Windows Update. For more information about updates for your Surface available through Windows Update see the Surface Pro 8 update history page.
Surface Pro 8 camera issues; have to constantly disable and re-enable camera driver to get it to work
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Anonymous
I've had an on-going issue with my surface pro 8 since I first got it about 20 months ago. The camera will stop working, light will stay on. This happens quite frequently, up to a few times per hour sporadically while using the camera. I've only really been bothered by this more recently as I've been using the camera more for work.
Both front and rear-facing cameras will cease working when this happens.
Disabling and re-enabling the camera driver solves the problem temporarily, making me think it's a driver issue. I've previously attempted to uninstall and install the latest drivers to no effect.
Thank you for your time in this matter.
Surface | Surface Pro | Sound and camera
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Anonymous
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Anonymous
2024-01-18T05:59:49+00:00 Same issue since I got this device last year. The driver appears to be buggy. To make things worse, not only does the light stay on and the camera does not respond, leaving it in this state eventually leads to a BSOD. It seems to be caused by Windows Hello activating the camera when returning from sleep. A fix would be greatly appreciated.
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Anonymous
2024-01-17T23:53:23+00:00 Hello SP8 Camera problems
We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)Thank you for understanding.
Regards,
Christopher
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Anonymous
2024-01-12T00:04:04+00:00 Hi SP8 Camera problems,
I'm sorry to hear that you're experiencing issues with your Surface Pro 8 camera. Based on the information you've provided; it does sound like a driver issue. Let’s work together in finding the best solution to this issue.
Here are some steps you can try to resolve the issue:
- Run the automated camera troubleshooter in the Get Help app. Get Help automatically runs diagnostics and takes the correct steps to fix most camera issues. Open Get Help and select Camera from the list of options. Then, select Run the troubleshooter
- Check for Windows updates: Make sure your Surface Pro 8 is up to date with the latest Windows updates. Sometimes, updates can include fixes for known issues.
- Reset the camera app: Go to Settings > Apps > Installed apps > Camera > Advanced options > Reset. This will reset the camera app to its default settings.
- Make sure that Camera access and Let apps access your camera are set to On. To do this, select Start > Settings > Privacy & security > Camera.
- Go to Device Manager, locate the camera driver, right-click on it, and select "Update driver." You can also try downloading the latest driver from the Microsoft website.
- Next, download and install the driver pack on your Surface Pro8. to update the hardware of the device.
- Once the installation is complete, restart the Surface to apply changes and then test the camera once the device is back on.
I hope this helps resolve your issue. Let me know if you have any further questions or concerns.
Kind regards,
Christopher.