Surface Pro 8 camera issues; have to constantly disable and re-enable camera driver to get it to work

Hi ExcitingCameraProblems,

Thank you for your response. I understand that you are hesitant to download the recovery image to fix the issue further since you have a lot of files and apps that need to be backed up. We provide instructions on how to download and install the recovery image on your Surface device. This is the last step we follow if the camera still isn’t working. Although we would love to provide steps on this issue under the registry in Windows, we are restricted from doing so. This is a limitation here in the Microsoft community. We can only provide steps in the registry if the troubleshooting is properly documented or if we have a reference.

If you prefer not to download the recovery image, another option to resolve the issue is to contact our Live support team at Microsoft. They will personally check your device by remotely accessing it and examining all your settings to fix the issue in real-time.

To contact the live support team.

1. Go to Contact Us - Microsoft Support
2. Choose how you would like to get support for your Surface device.
3. Type in the problem you need help with.
4. Look at any available solutions offered and select Contact Support.

You can also check this forum article for a more detailed guide in reaching our live support: How to get Phone and Chat Support (for Surface Home/Consumer - Microsoft Community

You can also check this link. Global Customer Service phone numbers - Microsoft Support

Thank you for your understanding.

Kind regards,

Christopher.

That's actually a good tip until Microsoft fixes the driver issue. I will do the same thing.

Hi ExcitingCameraProblems

Thank you for following all the steps we’ve sent you so far. We appreciate your efforts, but the issue still persists. To ensure that the issue is not caused by software, we recommend downloading and running the USB recovery image on your Surface device. This will perform a fresh installation of Windows specific to your Surface device and clear out any issues on the device.

To Download USB Recovery Image - http://aka.ms/sri    

REQUIREMENTS:

To ensure compatibility with your Surface device, it is recommended to use a USB flash drive with a minimum storage capacity of 16 GB to 32 GB and format it to FAT32. If the storage capacity exceeds 32 GB, it is not possible to format it to FAT32 as only XFAT and NTFS options are available. Please note that if a USB flash drive is formatted to XFAT or NTFS, it will not be detected on your Surface device.

NOTE: Creating a recovery drive will erase all existing files that are stored on the SSD drive. Make sure to transfer any important data on your USB flash drive to another storage device before you proceed.

Once the download is complete, create a folder on your desktop and rename it to ‘recovery’. Extract the recovery image to the folder you created on your desktop. After the extraction is complete, select all the files in the folder and copy and paste them directly to your USB flash drive. Do not copy the folder directly to the USB. Once the copying is done, remove the USB and connect it to your Surface.

When you are ready, please click this link Creating and using a USB recovery drive for Surface - Microsoft Support to follow the step on how to use the recovery image.

Thank you for your understanding.

Christopher

Hello SP8 Camera problems

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)Thank you for understanding.

 Regards,

Christopher