Surface Pro 8 camera issues; have to constantly disable and re-enable camera driver to get it to work

Anonymous
2024-01-11T15:01:19+00:00

I've had an on-going issue with my surface pro 8 since I first got it about 20 months ago. The camera will stop working, light will stay on. This happens quite frequently, up to a few times per hour sporadically while using the camera. I've only really been bothered by this more recently as I've been using the camera more for work.

Both front and rear-facing cameras will cease working when this happens.

Disabling and re-enabling the camera driver solves the problem temporarily, making me think it's a driver issue. I've previously attempted to uninstall and install the latest drivers to no effect.

Thank you for your time in this matter.

Surface | Surface Pro | Sound and camera

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Anonymous
2024-08-28T20:09:00+00:00

Thank you for reporting the issue. A fix is available through Windows Update.  For more information about updates for your Surface available through Windows Update see the Surface Pro 8 update history page.

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  1. Anonymous
    2024-09-11T16:50:02+00:00

    Strangely, I didn't start having camera issues until about the time this update came along. I am also on a Surface 8. All Windows update have been installed, but the front and rear cameras cannot turn on at all.

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  2. Anonymous
    2024-06-20T08:40:22+00:00

    This doesn't seem to be available for surface 8. I installed the latest for surface 8 and its still the older driver. Is there a way of getting the latest driver. This is driving me insane as I'm constantly on teams chats all day.

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  3. Anonymous
    2024-06-13T07:29:27+00:00

    I tried the script in the past but wasn't a solution (just automated the manual process "disable/enable camera").

    Did you try the new driver (Intel - Camera - 60.22000.5.15512)?

    For me and lots of other people this fixed all problems

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