Why won't the audio on my Surface Studio work for wired headphones?

Question

Why won't the audio on my Surface Studio work for wired headphones?

Anonymous

I just got a new surface studio and I am having trouble with playing sound through wired headphones. When I first set it up, my headphones would not connect, but I updated and restarted and this fixed it. However, I have tried to use the headphones again 10 hours later and they will not play sound. I have tested using a different pair pf headphones, which also don't work. My Bluetooth audio seems to be working fine. The computer is recognizing that the headphones are in the jack, and when I test the sound in settings, it shows that it is playing something, but no sound comes out. As far as I'm aware, I have updated absolutely everything on my laptop.

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2 answers

Answer 1

Hi Luca_Law,

Thank you for reaching Microsoft Community. We're sorry for the trouble this has caused you.

I understand that you're having problem playing a sound through your wired headphones connecting to your Surface studio device. I am here to help and let us work on this together.

Let me ask few questions to help us further isolate the issue.

May I know what build version of Windows are you on?
What is the make and model of the headphone you have?

You may try the following steps below.

Force the device to shut down and restart.

Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen (about 20 seconds), then release the power button.

Run Surface Diagnostic Toolkit

See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com)

Run Audio troubleshooter.

Go to Search in the taskbar, type audio troubleshooter, and select Find and fix problems with playing sound from the results to launch the troubleshooter.
Select Next, and then select the device you want to troubleshoot and then continue through the troubleshooter.

You can also launch the troubleshooter from audio Settings:

Select Start > Settings > System > Sound > Troubleshoot common sound problemsand select Output devicesor Input devices.

In some cases, when an audio device like a headset or speaker is connected to the 3.5mm jack, the audio device may not be detected right away. Disconnect the Surface Connect cable, then reconnect it to re-detect audio devices.

See below article for more troubleshooting guide. The ones you've already completed can be skipped.

Let me know how it goes.

Kind regards,

Lavenia

Answer 2

Hi Luca_Law,

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread going forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for your understanding.

Respectfully,

Lavenia