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Brand new surface pro for about 2 weeks and I've experienced some random freezes while using the Zoom teaching app. For some reason, each time this happens the audio continues to work but nothing on the surface screen or keyboard is responsive and I'm forced to shutdown and restart each time. Support recommended that I run a recovery tool but that didn't do anything to fix my problem. Does this sound like more of a Zoom problem or a surface problem?
Anyone else have a similar issue and fixed it?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Has anyone figured this out, I have a surface pro that looses the camera in Zoom after a minute or so. I had one account logged on it and joined a meeting an HP laptop on the same network, the kids are watching netflix in the other room and the Surface freezes. Nothing else seems to have a problem. I updated to the most recent version of windows and I swapped zoom accounts, no changes. I haven't seen anything from zoom on this.
So I have done a side by side test with my old Surface 2 vs New Surface 3 - The Surface 3 had 3-5 second delay in video response vs voice (IE Looked like a badly dubbed movie) and the Surface tow (On the same call) worked perfectly.
Per above, my Surface 3 woll crash during video calls even though the CPU and Memory are at 50%. I assume that there is a serious network adapter issue and I have upgraded after many calls with support and even had the machine replaced, with no difference.
This is a showstopper.
Did anyone get an answer!?? That actually works?!!
I have a surface pro 4, works fantastic, but as soon as I use Zoom, my internet start being unstable( a little box keeps popping up saying "your Internet is unstable"). I have used Ethernet cable directly to the modem and no difference.
I was thinking to upgrade to a newer surface, but there is nothing wrong with what i have now, and looking at your comments seems that the problem continues with the surface, and not with zoom.
My wife has a Lenovo with an amd, super lower end, and we have run them side by side, mine freezes momentarily, also displays the "unstable internet" and her's, despite the lower quality of everything else, keeps working well with no issues.
To bad, i really wanted to upgrade, i might have to go another direction.
I have run the "Surface Diagnostic Toolkit" thing suggested here, and no difference.
Is there another way to fix that?
I was able to get mine to work by uninstalling the latest Zoom updates and reinstalling 4.6.7. So it's just a bad Zoom update from what I can tell.
Exactly the same thing happens to me. Brand new surface pro7. No issue at all using whiteboard on Macbook Air.
Anthony - Does this happen when the machine is not connected to an external display or in any case? Reason I am asking is that a MSFT tech was asking me about this.
