Surface Pro 7 randomly freezes while using the Zoom app

Anonymous
2020-03-27T22:55:07+00:00

Brand new surface pro for about 2 weeks and I've experienced some random freezes while using the Zoom teaching app. For some reason, each time this happens the audio continues to work but nothing on the surface screen or keyboard is responsive and I'm forced to shutdown and restart each time. Support recommended that I run a recovery tool but that didn't do anything to fix my problem. Does this sound like more of a Zoom problem or a surface problem?

Anyone else have a similar issue and fixed it?

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2021-05-06T18:16:24+00:00

    Same issue, right after warranty expired. Sound is fine, but after 1 hour of zoom meeting, freeze, black out for 10 seconds. Then appear again. Other zoom Member said they can see me while I had black out. So it would be screen issue. Hope Microsoft give us answer for this other than updates suggestions.

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  2. Anonymous
    2021-05-18T13:51:23+00:00

    I have found that this dock works perfectly with the ethernet cable connected https://www.amazon.co.uk/gp/product/B08JLWCNNP

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  3. Anonymous
    2021-05-18T14:02:18+00:00

    The dock is a thunderbolt 3 but NOT the surface.

    Take care.

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  4. Anonymous
    2021-06-14T02:27:34+00:00

    My wife has been a Mac person for years, however, as she does training over the net she wanted to write on the screen during presentations so she bought a Surface Book 3. For the first few months, Zoom worked well, and then in the last week Zoom can no longer be relied on - freezing and dropping out and going slow. We have tried everything. She has gone back to her Mac as it works, along with my desktop works which both manage Zoom, it is just the Surface having the problem. I've not been able to find the solution through this site.

    I don't think my wife will ever buy a Microsoft PC again, there is no service.

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  5. Anonymous
    2021-06-14T11:06:11+00:00

    This is my second note:

    Microsoft sent me a totally stupid mail asking me to reinstall the surface to remove the issue.

    I did it and guess what? Nothing changed (of course). It took me hours to be back to initial config after reinstalling all software...

    Microsoft is doing nothing. They sell a product that is not working and worst than that, it is creating trouble in several professional environments (you're in a middle of a strategic presentation and it freezes!)

    Immediate consequences: I've been able to STOP many colleagues and friends buying this ****. Microsoft is loosing tens of sales, just because they don't take care of me... We are hundreds in this case and these are thousands of sales lost.

    DON'T BUY Surfaces ANYMORE. This can become a DANGEROUS product that can make you loss your credibility in front of customers.

    Note. I tried an OLD lenovo (6 years old) laptop... Works like a charm...

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