Surface Pro 7 randomly freezes while using the Zoom app

Anonymous
2020-03-27T22:55:07+00:00

Brand new surface pro for about 2 weeks and I've experienced some random freezes while using the Zoom teaching app. For some reason, each time this happens the audio continues to work but nothing on the surface screen or keyboard is responsive and I'm forced to shutdown and restart each time. Support recommended that I run a recovery tool but that didn't do anything to fix my problem. Does this sound like more of a Zoom problem or a surface problem?

Anyone else have a similar issue and fixed it?

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

141 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-10-26T12:25:34+00:00

    The constant freezing of the system is getting worse and worse. Sometimes 10 crashes per day.

    Often happens in meetings in front of customers and I just say that this is typical for Microsoft products. I am beyond the point of getting annoyed about this. When I need to work stable, I use my 6 year old laptop. It runs smoothly. 

    In the meantime the crashes could be solved by a software update. The successful fix from June 2020 was overwritten by the update from September 2020 and since then the daily crashes are back.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-10-26T03:54:51+00:00

    I experienced similar problems described in this thread with Zoom on several devices.

    1. Freezing after or during screenshare, especially when using screen share with annotation. (This happened on my new Surface Pro amd my new Samsung Flex Alpha laptop).
    2. Choppy sound after screenshare or touching meeting controls.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-10-20T18:42:13+00:00

    No i do not. However, i opened a service request and a technician installed the latest drivers from Intel's web site earlier today. Do far, some of the problems i was having did not show up since.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-10-20T17:33:52+00:00

    Are you playing film clips - mp4’s thru this section of zoom platform!?

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-10-20T17:18:11+00:00

    That didnt work for me. It froze using that app too.

    i LOVE the asus touchscreen. No issues whatsoever!

    Was this answer helpful?

    0 comments