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Brand new surface pro for about 2 weeks and I've experienced some random freezes while using the Zoom teaching app. For some reason, each time this happens the audio continues to work but nothing on the surface screen or keyboard is responsive and I'm forced to shutdown and restart each time. Support recommended that I run a recovery tool but that didn't do anything to fix my problem. Does this sound like more of a Zoom problem or a surface problem?
Anyone else have a similar issue and fixed it?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Same issue, right after warranty expired. Sound is fine, but after 1 hour of zoom meeting, freeze, black out for 10 seconds. Then appear again. Other zoom Member said they can see me while I had black out. So it would be screen issue. Hope Microsoft give us answer for this other than updates suggestions.
I gave up on their surface pro and using it. I switched over to the Mac computers and I haven’t had any problems. I hear that other PC product lines work really well with zoom but I don’t know which computer lines do that. It made me sad to have to switch from teaching with PCs to mac. But it all happened because of the surfaces inability to work on the zoom. I agree that Microsoft should do something about this
I have had the same problem with the Surface laptop - only occurs while in ZOOM app. I did the online diagnostics, sent it in for repair, and even got a replacement when that repair didn't work. No luck - this is a ridculous problem! Now, because I followed all of Microsoft's "fixes" in order, it's too late to return the computer for a refund. Seems like with this many complaints, microsoft must know it's a problem and they should honor my warranty.
I have had this issue with all Surface Pros starting with the Surface Pro 4. Surely Microsoft has been aware of this problem and does not seem to care. I strongly suspect it is a heating issue as it hardly ever happens when I am in a room with cold air-conditioning. It happens randomly as soon as I work in an environment without ac. The strongest trigger is when Video-conferencing and using Onenote simultaneously. Microsoft should be embarrassed.
They already lost me! After 25 years! Their processor, whatever it is, let’s us all down who invested in their hardware. Thanks for your note
