Surface Pro 7 randomly freezes while using the Zoom app

I have had some success making these changes within Zoom on Surface Pro 7 tablets:

If experiencing high CPU usage or overall computer slowness when in Zoom Meetings, it could be due to the amount of hardware resources (such as CPU, GPU, and RAM) being used by the Zoom app to transmit high quality video to and from the computer.  Making the following recommendations should help eliminate some of the load on the hardware:

In the Zoom Desktop app, click on Home > Settings (the gear icon in the top right corner) > Video > Advanced.

Start by unchecking the box next to “Optimize video quality with de-noise” setting. 

Next, change the Video Rendering Method from Auto to Enable.

Exit Zoom from the system tray area or by right clicking the taskbar shortcut and select Quit ZOOM.

Ask the end user to confirm whether this improves their next Zoom meeting. 

If those changes don't improve it enough, you can disable Virtual Background hardware acceleration and/or Receiving video as well. 

I hope that helps!

I am supporting two colleagues who are using MS Surface (one purchased in 2019, one in 2020) are having persistent problems with Zoom meetings and Zoom webinars. I diagnosed the issue as something hardware-related based upon the behavior. After reading the 15+ pages of commentary dating back over a year on this topic, I am convinced I am correct. It could be a overheating issue but likely a graphic card driver issue. I'm thinking the graphics card is part of the main board on these things. Given the lack of response from MS on this topic it leads me to believe it is not something they can fix or are willing to fix. I subtly note that some feedback from MS notes that the devices don't have any problem with MS Teams.

Sadly, I have to agree with a number of the commentators here that MS is to blame and I'm faced with suggesting to my staff that we get rid of these devices and purchase replacements with something other than MS Surface. I am also going to stop recommending the MS Surface to anyone who asks. A big disappointment.

~j

jebswebs.com

I've now got reliability by using WiFi not plugged in network via hub.

Using Intel's latest drivers does improve the situation for me. Zoom does not freeze for more than a few seconds and even this happens only if I use the pen. I do have few other problems, the most annoying one at this moment is that it sometimes would not recognize the external display unless I reboot the machine

I have the same problem with Surface pro 7 and Zoom not working. Every time I have used Zoom, I completely lose the connection at some point. If I am attending a meeting (not the host) it eventually starts back up. If I am the host, the whole thing freezes, and I have to restart the meeting, I know it isn't my internet connection as I always have my iPad on for the same meeting. I use iPad for video and audio, but would prefer to be able to rely on surface to zoom. Very frustrating.