Surface Pro 7 randomly freezes while using the Zoom app

Anonymous

Brand new surface pro for about 2 weeks and I've experienced some random freezes while using the Zoom teaching app. For some reason, each time this happens the audio continues to work but nothing on the surface screen or keyboard is responsive and I'm forced to shutdown and restart each time. Support recommended that I run a recovery tool but that didn't do anything to fix my problem. Does this sound like more of a Zoom problem or a surface problem?

Anyone else have a similar issue and fixed it?

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141 answers

Anonymous

2020-10-02T13:33:26+00:00

I just tried my 2011 Macbook Air at school and NO ISSUES. What the heck!!!!

Dana
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Anonymous

2020-10-02T13:31:50+00:00

Thank you! I'll try that! I just tried my 2011 Macbook Air at school and NO ISSUES. What the heck!!!!

Dana
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Anonymous

2020-10-02T05:17:47+00:00

Hi

I got a rsponse from ms communtity about GPU, to disable hardware video accelaration in Zoom.

I already bought new Apple MacPro for my kid to lessen my headache.

i can not return my Surface Pro 7, so be it.

Thanks

noah
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