Surface Pro 7 randomly freezes while using the Zoom app

Did anyone get an answer!?? That actually works?!!

I have a surface pro 4, works fantastic, but as soon as I use Zoom, my internet start being unstable( a little box keeps popping up saying "your Internet is unstable"). I have used Ethernet cable directly to the modem and no difference.

I was thinking to upgrade to a newer surface, but there is nothing wrong with what i have now, and looking at your comments seems that the problem continues with the surface, and not with zoom.

My wife has a Lenovo with an amd, super lower end, and we have run them side by side, mine freezes momentarily, also displays the "unstable internet" and her's, despite the lower quality of everything else, keeps working well with no issues. 

To bad, i really wanted to upgrade, i might have to go another direction.

I have run the "Surface Diagnostic Toolkit" thing suggested here, and no difference.

Is there another way to fix that?

Sounds extremely similar to my problems! I ran the diagnostics tool, which was no help. I downloaded a zoom update with bug fixes, tried with the app and without the app, and it didn't help.

My friends with the same generation surface pro's don't have the same issues and mine was much newer. It seemed like a hardware issue. I returned it and won't be buying another.

I have a similar problem. During a zoom conference my Surface Pro 7 (i5, 8 Gb) freezes randomly, and it is difficult to understand if this could be due to some wireless connection issues or vice versa: if this freezing causes further wireless connection slowdowns.

Also I have noticed that at the time of Zoom freezing, my wired connection disconnects, it then goes to wireless, it then says no internet. This is despite the fact that everyone else in my household continues just fine on the internet, even doing their own zoom meetings while mine is disconnecting. Because it creates some kind of connection problem I can’t open a different online meeting app aa now my internet isn’t working. Then the computer shuts itself down and won’t start up again until I push and hold the start button several times. So extremely frustrating on a brand new computer. Please help!

Hi Haiachi7,

Thank you for reaching out to Microsoft Community.

Have you tried checking with Zoom if they have an updated version of the app?

Where did you install the Zoom app, from the Microsoft Store app or through Zoom website installation?

I'm not sure if you have tried but if not, please try these steps to troubleshoot the issue:

1: Run Surface Diagnostic Toolkit and check Windows Update

2: Run System File Checker Tool in Windows 10

If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

Kind Regards,

Marrion Y.