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I am using a Surface Pro 4 typepad cover on a Surface Pro 3. Ever since the Windows 10 anniversary update, the fingerprint reader does not work when I turn on the Surface, unless I detach and reattach the typepad cover. The keyboard and mouse work fine - the only problem is with the fingerprint reader.
I tried checking drivers, but the Windows says they are up to date.
The Surface family includes Surface Pro, Surface Laptop, and other Surface products. Surface is designed to help organizations, students, and consumers be more productive.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I resolved the issue on my SP3 by rolling-back the surface fingerprint sensor to driver version 2.2.10.8 (2/3/2016). On my SP3, the latest driver (version 2.2.11.0) had this issue.
where can I download the 2.2.10.8 drivers?
To roll back the driver - First go to https://www.microsoft.com/en-gb/download/details.aspx?id=38826 to manually download a copy of the Surface Pro 3 drivers. The driver package you want is currently called SurfacePro3_Win10_1700802_0.zip but the important things are that you want the ZIP archive of the Windows 10 drivers.
Inside that ZIP file there is a directory \Drivers\Accessories\SurfaceFingerprintSensor. Extract the contents of this directory somewhere - your desktop will be fine. Then right-click on the .inf file inside that directory & select install. You must use the manual method, as you are installing an earlier version.
Thanks for this, it works, delete the Biometric device uninstalling all driver, right click on setup information file and install...hey presto.
My fingerprint reader has been working correctly since I disabled sleeping as described above. Looks like this workaround is stable for me. Now all I need is a real fix from MS.
Tried everything but the only thing work for me was to go back to the old driver. Even rebuilt my machine but that removed the old driver and could not roll back.