Fingerprint reader stopped working with Surface Pro 3 after anniversary update

Anonymous
2016-08-25T13:25:38+00:00

I am using a Surface Pro 4 typepad cover on a Surface Pro 3. Ever since the Windows 10 anniversary update, the fingerprint reader does not work when I turn on the Surface, unless I detach and reattach the typepad cover. The keyboard and mouse work fine - the only problem is with the fingerprint reader.

I tried checking drivers, but the Windows says they are up to date.

Surface
Surface

The Surface family includes Surface Pro, Surface Laptop, and other Surface products. Surface is designed to help organizations, students, and consumers be more productive.

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  1. Anonymous
    2017-10-01T12:02:05+00:00

    Same Build here, but the Bug appears even with the older 2.2.10.8 sometimes. But waymore less than with the new one.

    But not so good as from a Surface expected.

    Regards,

    Marcel

    EDIT:

    I think its just coincidence but I noticed that the Fingerprint Reader works everytime if I turned on the Backlight of the Type Cover. If the Backlight is turned off the Fingerprint Reader is buggy.

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  2. Anonymous
    2017-10-01T10:38:28+00:00

    Version 1703

    Build 15063.608

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  3. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2017-10-01T09:29:32+00:00

    can you clarify if you are running the Anniversary Update or the Creators

    Update? (run Winver and post the build number/OS reported)

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  4. Anonymous
    2017-09-30T22:45:58+00:00

    It is truly awesome that us techies can all spend weeks to months trialling and testing this Open Source free Microsoft-ware in the hope that we can help fellow charity donators help keep Microsoft shareholders maintain what little wealth they have. 🙄

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  5. Anonymous
    2017-09-30T19:51:59+00:00

    So the scanner stopped working.  A quick look at device manager showed that Windows had 'updated' it to the .11 driver again.  This time, I had the option to roll back.  I have done so and the scanner is working fine again.  I am hoping that it locks at the .8 version until a proper update comes along.

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