The Surface family includes Surface Pro, Surface Laptop, and other Surface products. Surface is designed to help organizations, students, and consumers be more productive.
Another one: Surface Pro 3 with (the black) Fingerprint Typecover for Surface Pro 4. I've had this issue for a while now, and thought it was my imagination or that it might "fix itself." However, I thought I would search to see if others are experiencing the same issue. BINGO--ME TOO! There may be other users out there too, like me, who have experienced the issue, but have not searched to see if there is a resolution. IMHO, the facial recognition on the SP4/SB is *AWESOME*! So, if you have a Surface Pro 4 -- which already has the Windows Hello facial recognition -- would you spend "more money" to buy the Fingerprint Typecover? Maybe *NOT*? *IF* you believe that, then this suggests that: THE BUYERS OF THE FINGERPRINT TYPECOVER ARE THE SURFACE PRO ***3*** USERS WHO WANT A ("cheap") "BIOMETRIC" WINDOWS HELLO LOGIN without purchasing the SP4/SB!!! So, the problem may be more widespread! The box of the Fingerprint Typecover *CLEARLY* states that the Fingerprint Typecover is compatible with the SP3 and SP4! This reattach step is a little annoying, so I do hope that it will get fixed.