Fingerprint reader stopped working with Surface Pro 3 after anniversary update

Anonymous
2016-08-25T13:25:38+00:00

I am using a Surface Pro 4 typepad cover on a Surface Pro 3. Ever since the Windows 10 anniversary update, the fingerprint reader does not work when I turn on the Surface, unless I detach and reattach the typepad cover. The keyboard and mouse work fine - the only problem is with the fingerprint reader.

I tried checking drivers, but the Windows says they are up to date.

Surface
Surface

The Surface family includes Surface Pro, Surface Laptop, and other Surface products. Surface is designed to help organizations, students, and consumers be more productive.

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  1. Anonymous
    2017-08-30T20:03:27+00:00

    Hi,

    We would like to know if there were multiple apps left running in the background before the Surface Pro 3 went to sleep. If so, can you try to close all apps before leaving it to go on sleep mode and check if the issue persists? This will help us determine what's really causing it. In the meantime, we suggest that you uninstall and re-install the keyboard driver in Device Manager and see if that helps.

    Let us know the results.

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  2. Anonymous
    2017-08-20T22:14:26+00:00

    Hi,

    We would like to know if the issue you have reported still persists until today. If it does, let us know so that we can assist you further.

    Thank you.

    Brian, I've been subscribed to this thread for a little over a year, and tried all suggestions as they have been posted.

    The issue persists, and is not fixed. SP3 256gb with SP4 fingerprint ID type cover.

    I have fully updated (auto updates) to the current release. Creators I believe. "No updates available" as of today.

    Frequently (>90%) the fingerprint reader fails to work after sleep, and I have to use a password to log in.

    Infrequently (30%) the cover itself will refuse to type (keyboard keys don't work), but the type cover is detected. As a result the On Screen Keyboard doesn't appear either when the password input text box is selected, nor does the physical keyboard work. The cover must be detached and reattached.

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  3. Anonymous
    2017-08-20T22:01:28+00:00

    I was actually able to resolve the issue.  Thanks!

    So how did you resolve it?  I'm no longer using the SP3 on which I had this issue, but my wife is, and I know she's totally given up on using the fingerprint reader due to this in the past.

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  4. Anonymous
    2017-08-20T21:53:13+00:00

    I was actually able to resolve the issue.  Thanks!

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  5. Anonymous
    2017-08-20T21:41:44+00:00

    Hi,

    We would like to know if the issue you have reported still persists until today. If it does, let us know so that we can assist you further.

    Thank you.

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