Broken Kickstand

Anonymous
2013-01-18T15:05:35+00:00

The kickstand on my Surface broke off - right near the hinges on either side...  

it looks like I can just unscrew the stand from the hinges and attach a new one.   How do I go about getting a replacement kickstand?

Surface | Other

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Anonymous
2013-01-18T15:45:33+00:00

Hi there TedShorter.

I am sorry to hear that your kickstand is broken. In this case, I believe you will need to replace the entire device rather than just the kickstand itself. My apologies for the inconvenience. Please see the information I have posted below for more details!

For a replacement:

  1. You can file a service order yourself by visiting our Online Service Center, or
  2. Chat with one of our Answer Techs at the Answer Desk.

Again my apologies for the inconvenience. Please let me know if you have any further questions.

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Anonymous
2016-01-22T19:33:37+00:00

Thank you for contacting the Surface community and sorry to hear that your Surface kick stand is broken. Please reach out toSupport for assistance.

Kind regards,

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Anonymous
2014-08-21T19:35:41+00:00

Hi Bec107,

We appreciate you taking the time to visit and post in the Microsoft Community! I’m very sorry to hear that your Surface has a broken kickstand. I can see that you have a few concerns regarding the warranty coverage and the repair/replacement process in Australia. I will do my best to guide you in the right direction!

In this case, all these questions will be best answered by our Technical Support Team. We ask you to contact them (the links will redirect you to your country of residence) for further details.

Depending on what is most convenient for you, you can:

  1. Open a service request yourself, using our Online Service Center
  2. Contact our Technical Support team**here**

I am also including our Global Customer Service phone numbers list per country.

Additionally, please read the following support articles regarding the Surface warranty:

 We hope you find this information useful!

If you have any other questions or concerns please don’t hesitate to ask. We are here to help!

Best Wishes,

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Anonymous
2013-12-10T03:30:59+00:00

Greetings Lachlanirving,

Please contact Surface Technical Supportas they will be able to give you a definitive answer.

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Anonymous
2013-09-19T23:27:19+00:00

Greetings Bob,

We do not have individual parts available. Your best source may be to contact Surface Technical Support.

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Anonymous
2013-03-05T02:43:44+00:00

Greetings Tamwam,

Sorry to hear about your Surface. Did you purchase your Surface via the Microsoft Store, or from a 3rd party retailer? You can certainly contact Surface Support to check if you can get the kickstand replaced, or contact the 3rd party store to see if they can replace the kickstand.

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  1. Anonymous
    2015-09-12T09:18:15+00:00

    Hello.

    this issue is a clear demonstration that having a good product is NOT sufficient.

    the design of the kickstand is great, but it is an exposed part, and so it should be proposed as an aftermarket part.

    I bought a surface pro 2 for 900 euros.

    now, my kickstand is bent.

    two screws off, a new kickstand (which should cost 30-40 euros), and I have my surface pro 2 back in shape, and you have a happy customer keeping faith in his product.

    but no, I need to change my whole surface : 900 euros. 

    I don't have that money. and I refuse to pay that price for one part that can be easily changed.

    so I'll keep my damaged device, and when my friends, colleagues ask why it's so, I'll have to say that I can't repair it, because you refuse to sell this as a spare part.

    do you think, microsoft, that this will help you sell this product on the long term?

    your call.

    but just as a comparison, it's a bit as if you slightly damaged the front bumper on your car, and you have to buy a new car.

    would you buy such a car again?

    would you encourage people around you to buy this car, or any product from that brand?

    think about it, and do what you think is right for your company and your customers.

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