Broken Kickstand

Anonymous
2013-01-18T15:05:35+00:00

The kickstand on my Surface broke off - right near the hinges on either side...  

it looks like I can just unscrew the stand from the hinges and attach a new one.   How do I go about getting a replacement kickstand?

Surface | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-01-18T15:45:33+00:00

Hi there TedShorter.

I am sorry to hear that your kickstand is broken. In this case, I believe you will need to replace the entire device rather than just the kickstand itself. My apologies for the inconvenience. Please see the information I have posted below for more details!

For a replacement:

  1. You can file a service order yourself by visiting our Online Service Center, or
  2. Chat with one of our Answer Techs at the Answer Desk.

Again my apologies for the inconvenience. Please let me know if you have any further questions.

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Anonymous
2016-01-22T19:33:37+00:00

Thank you for contacting the Surface community and sorry to hear that your Surface kick stand is broken. Please reach out toSupport for assistance.

Kind regards,

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Anonymous
2014-08-21T19:35:41+00:00

Hi Bec107,

We appreciate you taking the time to visit and post in the Microsoft Community! I’m very sorry to hear that your Surface has a broken kickstand. I can see that you have a few concerns regarding the warranty coverage and the repair/replacement process in Australia. I will do my best to guide you in the right direction!

In this case, all these questions will be best answered by our Technical Support Team. We ask you to contact them (the links will redirect you to your country of residence) for further details.

Depending on what is most convenient for you, you can:

  1. Open a service request yourself, using our Online Service Center
  2. Contact our Technical Support team**here**

I am also including our Global Customer Service phone numbers list per country.

Additionally, please read the following support articles regarding the Surface warranty:

 We hope you find this information useful!

If you have any other questions or concerns please don’t hesitate to ask. We are here to help!

Best Wishes,

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Anonymous
2013-12-10T03:30:59+00:00

Greetings Lachlanirving,

Please contact Surface Technical Supportas they will be able to give you a definitive answer.

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Anonymous
2013-09-19T23:27:19+00:00

Greetings Bob,

We do not have individual parts available. Your best source may be to contact Surface Technical Support.

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Anonymous
2013-03-05T02:43:44+00:00

Greetings Tamwam,

Sorry to hear about your Surface. Did you purchase your Surface via the Microsoft Store, or from a 3rd party retailer? You can certainly contact Surface Support to check if you can get the kickstand replaced, or contact the 3rd party store to see if they can replace the kickstand.

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  1. Anonymous
    2017-02-09T22:50:19+00:00

    Agreed.. I'm outraged that, after careful financial consideration, I parted with $800 for this device and within the year, the kickstand broke  with the slightest tap. (It rarely travels, and is used primarily 4 days a week for business/desk use).    This is not made to withstand even one 'drop' on a desk.  :(     And to charge me $300 on top of the original purchase price to replace the whole back??!???   And to boot, the next model was retailing for either the same amount, or even less, right after I purchased this.  As much as this is a nifty item, not having a kickstand makes it almost useless for me.   I also have the attachable keyboard, bc touch-keyboard is useless to me and I need an actual keyboard for a business program I have installed on it.   I purchased this rather than a tablet, bc I needed an actual hard drive to download my program. 

    So very disappointed in Microsoft's 'answer' to the problem and not backing this horribly made product.  It's almost an admission to poor workmanship and quality, when the next model had an "improved kickstand".    You'd think they would do something to maintain customer loyalty after realizing that the kickstand on the SP2 was defective and weak.  I'm a responsible 49 yr old woman, no animals, no kids & I take good care of my electronics & anything else I pay my hard-earned money for.   I still have my orig ipod, for pete's sake...  and I keep cell phones for 4 years, at least.   So, it's not due to lack of responsibility on my part.  MICROSOFT, please offer a REASONABLE solution/replacement option for this nuisance problem.   STAND BEHIND YOUR PRODUCT QUALITY and maintain customer loyalty and product satisfaction.

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