You should get email almost immediately that the request to unlock was received. Also sms. I did that with Duo also.
Unlock my surface duo
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Anonymous
I submitted my request to unlock my surface duo on the AT&T website more than a month ago. No response is received. Can you help?
Surface | Surface Duo | Safety and security
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Anonymous
2021-11-23T21:11:02+00:00 -
Anonymous
2021-11-24T14:01:27+00:00 Thanks! Not in my case. It has been more than a month. Anything I can do?
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Anonymous
2021-12-02T14:29:11+00:00 Hi JosephTY,
Unfortunately, AT&T needs to provide the unlock code. We recommend reaching back out to them again.
Once you have received the unlock code, you can follow instructions here to unlock your device: Unlock an AT&T locked Surface Duo (microsoft.com)
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Anonymous
2022-02-01T18:17:38+00:00 I am send the imei to them for my surface duo 1 but received email that they don't have the unlock code, but the phone request unlock code to use third party sim.
I bought the brand new surface duo
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Anonymous
2022-02-08T17:03:19+00:00 I reached out to AT&T and the customer support flat out told me that their technical support will probably leave my case in progress and not send me a code. She said the best thing to do was to return the device for an unlocked version. I have read online that people were able to get the device unlocked only thought the help of Microsoft.