Microsoft Surface Laptop 3 Constantly Disconnects from WiFi (Other Devices are Fine)

Anonymous
2020-04-03T20:46:07+00:00

Anyone else have this issue? It is so frustrating and I know the wifi is fine because my phone and my old macbook have never had issues with the Wifi but this happens to my Surface almost everyday. Thanks in advance.

[Moderator Edit: Moved from Windows \ Windows 10 \ Network & Internet**]**

Surface | Surface Laptop | Network

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Anonymous
2020-04-06T20:19:28+00:00

Hi josiefeenie,

Thank you for reaching out to Microsoft Community.

The latest drivers resolve issues with Wi-Fi connection throughput and improves stability. For more info, please view the Surface Laptop 3 update history. To download and install the latest drivers go to Settings > Update & Security > Windows Update > Check for updates.

If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

Kind Regards,

Marrion Y.

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  1. Anonymous
    2020-07-20T17:30:09+00:00

    I bought a cheap usb wifi adapter and have been using that instead of the builtin wifi. This has completely eliminated the disconnects in zoom. Microsoft really needs to fix this issue. It is disappointing to buy a premium laptop with this issue to say the least.

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  2. Anonymous
    2020-07-20T20:56:26+00:00

    I bought a cheap usb wifi adapter and have been using that instead of the builtin wifi. This has completely eliminated the disconnects in zoom. Microsoft really needs to fix this issue. It is disappointing to buy a premium laptop with this issue to say the least.

    I actually ended up doing this fix

    https://answers.microsoft.com/en-us/surface/forum/all/microsoft-surface-laptop-3-15inch-amd-ryzen-5/11bb5790-c80a-4a04-89eb-31fa52d183da

    Ever since doing that - I have not had 5+ min periods where the wifi would no longer connect. Sadly it appears there's corruption in the driver itself and (hopefully) the fresh install resolves it long term.

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  3. Anonymous
    2020-07-20T22:35:06+00:00

    Hi! Can you share the brand of adapter you got? Thanks so much!

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  4. Anonymous
    2020-09-14T15:27:49+00:00

    Did you ever get this fixed without the need for a USB adapter?

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