Microsoft Surface Laptop 3 Constantly Disconnects from WiFi (Other Devices are Fine)

Anonymous
2020-04-03T20:46:07+00:00

Anyone else have this issue? It is so frustrating and I know the wifi is fine because my phone and my old macbook have never had issues with the Wifi but this happens to my Surface almost everyday. Thanks in advance.

[Moderator Edit: Moved from Windows \ Windows 10 \ Network & Internet**]**

Surface | Surface Laptop | Network

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Anonymous
2020-04-06T20:19:28+00:00

Hi josiefeenie,

Thank you for reaching out to Microsoft Community.

The latest drivers resolve issues with Wi-Fi connection throughput and improves stability. For more info, please view the Surface Laptop 3 update history. To download and install the latest drivers go to Settings > Update & Security > Windows Update > Check for updates.

If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

Kind Regards,

Marrion Y.

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  1. Anonymous
    2020-09-21T15:53:50+00:00

    OK - will give that a try as well.

    I have also just been on with Microsoft Support who are going to arrange a replacement device. I kind of think its a bigger issue in the AMD chipset so wanted to swap for the Intel chipset but they couldnt do that.

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  2. Anonymous
    2020-09-21T15:45:06+00:00

    I ended up changing a setting on our router for "Channel Bandwidth". I dropped it from 80MHz to 40MHz and the problem seems to have gone away using the built-in wifi now. I'm not sure why only the Surface Laptop seemed to have a problem with 80MHz.

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  3. Anonymous
    2020-09-21T15:16:14+00:00

    Well sad to report, but the issue still seems to be present, got put on hold on 3 calls today whilst my device tried to re-connect to the internet

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  4. Anonymous
    2020-09-17T10:58:19+00:00

    champion!

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