Microsoft Surface Laptop 3 Constantly Disconnects from WiFi (Other Devices are Fine)

Anonymous
2020-04-03T20:46:07+00:00

Anyone else have this issue? It is so frustrating and I know the wifi is fine because my phone and my old macbook have never had issues with the Wifi but this happens to my Surface almost everyday. Thanks in advance.

[Moderator Edit: Moved from Windows \ Windows 10 \ Network & Internet**]**

Surface | Surface Laptop | Network

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Anonymous
2020-04-06T20:19:28+00:00

Hi josiefeenie,

Thank you for reaching out to Microsoft Community.

The latest drivers resolve issues with Wi-Fi connection throughput and improves stability. For more info, please view the Surface Laptop 3 update history. To download and install the latest drivers go to Settings > Update & Security > Windows Update > Check for updates.

If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

Kind Regards,

Marrion Y.

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  1. Anonymous
    2020-11-12T18:18:13+00:00

    the issue was resolved but after the latest windows update it came back.

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  2. Anonymous
    2020-11-12T12:40:48+00:00

    Thank you! 

    I had the same problem and your solution works!

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  3. Anonymous
    2020-11-10T18:49:01+00:00

    Hello everyone, I sent my Surface 3 laptop back to Microsoft and got a replacement. I'm having the same issue with the replacement machine. This is definitely a design issue in this model. I bought an external wifi USB dongle, and the USB dongle also drops connections, same as with the internal wifi.

    I think the issue is with power management. I noticed that when I have an external hard drive connected to the USB, wifi gets unusable, disconnecting every 10 seconds.

    Conclusion: we should have never bought those machines in the first place. We have moved to Surface machines at my company two years ago and we have a number of them. I think we will get rid of those and switch back to Dell laptops. Never had any issue with Dell. They're sturdy.

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  4. Anonymous
    2020-10-14T01:57:48+00:00

    I tried the Intel driver update as well but all my software was up to date. It wasnt a software issue which is why it seemes to be a hardware issue. Seems to be an issue with Surface 3s.

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