Microsoft Surface Laptop 3 Constantly Disconnects from WiFi (Other Devices are Fine)

Anonymous
2020-04-03T20:46:07+00:00

Anyone else have this issue? It is so frustrating and I know the wifi is fine because my phone and my old macbook have never had issues with the Wifi but this happens to my Surface almost everyday. Thanks in advance.

[Moderator Edit: Moved from Windows \ Windows 10 \ Network & Internet**]**

Surface | Surface Laptop | Network

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Anonymous
2020-04-06T20:19:28+00:00

Hi josiefeenie,

Thank you for reaching out to Microsoft Community.

The latest drivers resolve issues with Wi-Fi connection throughput and improves stability. For more info, please view the Surface Laptop 3 update history. To download and install the latest drivers go to Settings > Update & Security > Windows Update > Check for updates.

If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

Kind Regards,

Marrion Y.

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  1. Anonymous
    2020-09-16T07:21:34+00:00

    Update from yesterday - a full day of Teams calls, some taking over an hour, and with the updated driver, no wifi disruption issues. Let's see what today brings.

    Thanks again for the input and great response, so far looks to be resolution for me.

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  2. Anonymous
    2020-09-15T08:36:32+00:00

    OK, all done - got a day full of Teams meetings so will see if this is resolved now

    Thanks for the input

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  3. Anonymous
    2020-09-14T21:13:21+00:00

    I am facing the same issue. It's not even 30 days since I got the laptop. It's so frustrating to talk to customer care every now and then. I had another problem as well, my laptop is not closing properly. I asked for a replacement and made a special request on sending the replacement before I return the defective ones and they can charge me twice because my office work completely depends on the laptop. I'm very much disappointed with Microsoft and their poor customer service. I tried to contact them thrice, they had some chaos within their support department and kept pointing fingers. All they could do is, they don't know, they'll ask the supervisor and drop an email later which will never show up. I'll wait for them to resolve this issue otherwise I'm done with Microsoft returning all the items I purchased and would not recommend anybody to go for it . Microsoft can do better than this.

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  4. Anonymous
    2020-09-14T19:43:05+00:00

    Yes indeed I had the same behavior from Microsoft Windows. As long as there was any version of the driver installed it used to say that the latest version of the driver was installed. Weird beahvior. The only way I succeed doing this was uninstall the wifi card and delete the drivers from my laptop and then download and install the latest version of the driver.

    But be very careful: you have to download the latest version of the driver and have it on a USB drive BEFORE you remove your old drivers. Indeed if you unsinstal the wifi drivers you won't be able to connect to the internet and download the latest drivers anymore.

    So:

    1- Download the latest drivers and put the .cab on a USB drive

    2- Uninstall the Qualcomm Atheros card from the Device Manager and check the "Delete drivers" option

    3- Install the latest drivers from your USB drive

    4- Wish for Microsoft to solve the issue soon because the latest drivers only hide the issue by restarting the card when it fails.

    Best of luck!

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