Microsoft Surface Laptop 3 Constantly Disconnects from WiFi (Other Devices are Fine)

Anonymous
2020-04-03T20:46:07+00:00

Anyone else have this issue? It is so frustrating and I know the wifi is fine because my phone and my old macbook have never had issues with the Wifi but this happens to my Surface almost everyday. Thanks in advance.

[Moderator Edit: Moved from Windows \ Windows 10 \ Network & Internet**]**

Surface | Surface Laptop | Network

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Anonymous
2020-04-06T20:19:28+00:00

Hi josiefeenie,

Thank you for reaching out to Microsoft Community.

The latest drivers resolve issues with Wi-Fi connection throughput and improves stability. For more info, please view the Surface Laptop 3 update history. To download and install the latest drivers go to Settings > Update & Security > Windows Update > Check for updates.

If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

Kind Regards,

Marrion Y.

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  1. Anonymous
    2020-12-28T10:16:17+00:00

    Hi, I was wondering if you were able to solve your wifi problem.  I am in a similar situation, except, my 15" AMD laptop 3 only developed slow and erratic wifi since the August windows update. Slow enough to the point I need to hardwire the laptop just to get through a zoom or teams meeting. Oddly though, my wife's surface laptop 3 13 inch i5 has operated with no issues and further evidence is that the 13 inch performs significantly faster on speedtest.net compared to the amd 15 inch.

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  2. Anonymous
    2020-11-16T17:09:19+00:00

    After seven months of solid wifi from Surface Laptop 3 the networking is gone without warning.  I reset Windows 10 first and Cortana could not detect wifi during set up.  The laptop never leaves my desk.  From the posts above this is a known problem.  What next?  Do i make a claim under manufacturers warranty?

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  3. Anonymous
    2020-11-16T14:41:12+00:00

    Marrion,

    Just to let you know, I am on my third Surface Laptop 3, Intel i7, and the issue still exists.  It is not severe, but it is not resolved to be clear.  All three of the machines that I have had, the original purchase plus two replacement efforts, have not solved this issue. 

    The latest iteration is that when the Laptop is put to sleep, upon waking up, it has 1/10th the WiFi speed and, in some cases, doesn't respond at all over WiFi.  It requires a reboot.  I have tried disconnecting and connecting to various routers, and I have tried turning off, and on the WiFi, none of those steps work.  Maybe this will help the Surface team further investigate this to get a full resolution vs. the partial resolution we currently have.  It's a costly laptop and should work as advertised. 

    Ron

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  4. Anonymous
    2020-05-08T13:56:55+00:00

    ShuaiHe1,

    Great to hear and happy to help.  Mine has been working solid as a rock since that post.  Finally!

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