Microsoft Surface Laptop 3 Constantly Disconnects from WiFi (Other Devices are Fine)

Anonymous
2020-04-03T20:46:07+00:00

Anyone else have this issue? It is so frustrating and I know the wifi is fine because my phone and my old macbook have never had issues with the Wifi but this happens to my Surface almost everyday. Thanks in advance.

[Moderator Edit: Moved from Windows \ Windows 10 \ Network & Internet**]**

Surface | Surface Laptop | Network

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Anonymous
2020-04-06T20:19:28+00:00

Hi josiefeenie,

Thank you for reaching out to Microsoft Community.

The latest drivers resolve issues with Wi-Fi connection throughput and improves stability. For more info, please view the Surface Laptop 3 update history. To download and install the latest drivers go to Settings > Update & Security > Windows Update > Check for updates.

If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

Kind Regards,

Marrion Y.

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  1. Anonymous
    2020-09-23T09:39:49+00:00

    Well, would you believe it, so far so good. I havent had one drop yet since changing that setting on the router.

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  2. Anonymous
    2020-09-23T09:27:45+00:00

    Hello Ashley, how went your Teams calls ?

    I had a Zoom call today with a customer, my computer dropped like 10 times, I had to apologize every time. This is unbearable.

    I don't have access the the Router to set it up at 40Mhz. I'll probably return the machine now.

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  3. Anonymous
    2020-09-22T00:03:03+00:00

    I have done the Updates numerous times. What else can I do? What can Microsoft do?

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  4. Anonymous
    2020-09-21T19:07:21+00:00

    So, I have just done a 2.5 hour Zoom call and not one drop, could just be a coincident that changing 40 Mhz. Will know more tomorrow when I have a full day of Teams calls again.

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