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Just got my new Surface Pro 128gb. The screen's left and right edges have yellow-tinted lines on them. The lower-right corner is particularly noticeable, especially on while backgrounds. Found one reference online of such a thing and the guy had his replaced. Bought mine at Staples online. What are my options?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have seen this with Apple products before. It was related to the adhesion process for the screen. It might need to be replaced. I would take it into the Msft store or call for service and see what they say. Please backup all critical data before sending in.
Hey Euge!
Sorry to hear about your Surface! Have you been able to get your device exchanged?
If not, here are two options you can try:
Hope this helps!
Hi Joseph Benamy,
Thank you for reaching out to us and taking the time to consult with the Microsoft Community about the issue both you and your dad have been experiencing with each Surface. As a fellow traveler, I can understand your concern, especially considering it happened to both devices. We will do our best to help and guide you in the right direction!
Voltage from the AC outlet or electromagnetic interference shouldn’t be a cause to this problem, taking into consideration that the Surface Pro supports 110/120v and 220/240v, it will run on any voltage between these values and the only thing that you might need, depending on what country you are in Asia, is a plug converter.
For this reason, if the lines don’t disappear, we highly recommend you visit our Self Service Center here or contact Support here.
Additionally, please find the instructions on how to back up your files here.
We hope this information is useful! If you have any other questions or concerns please don’t hesitate to ask!
We are always here to help!
Cheers,
It's not normal get it replaced, I wouldn't just ignore it as it could get worse as time goes on.
If you are in the US, you can go to a physical retail Microsoft Store. They will
most likely charge you $450 - $700 for an out of warranty replacement for an original Surface Pro (if they even have them available). They MAY give you a trade allowance against a new model Surface, though.
I wish I had better options to give you, sorry.
Hi,
We suggest that you get in touch with our Surface support. If you are seeking a customer service phone number in other country, you can contact our Global Customer Service.
Regards.
Hello Jon Dowsett,
Thank you for the screenshot.
You can try a refresh and see if that resolves the issue, otherwise please contact support.
Depending on what is most convenient for you, you can:
Please let us know if you have any other questions.
Best regards.
Hi, Filip
i recomend to contact the Surface Support to check this.
Have a look at
http://www.microsoft.com/surface/support/contact-us/
for more informations.
Ralf
Hello William Borrell,
Sorry to hear your Surface is heating up.
Depending on what is most convenient for you, you can:
Hope this helps.
Best regards.
Greetings Segraine,
Sorry to hear about your experience. Please see the Private Message I have sent you.
Greetings,
Sorry to hear about the experience you've been having with your Surface. If you are having lines run down the screen, you will need to replace it.
Please contact Surface Technical Support for assistance.
Hello MR. SCH,
Sorry to hear that your Surface screen got yellow spots.
You should receive an email with information regarding your replacement soon after you create the order. You can also check the status of the order here, or contact support here and they can give you the status of the order.
Hope this helps.
Best regards.
Greetings,
Thank you for the response.
Depending on what is most convenient for you, you can:
Hope this helps.
Best regards.
I am running into the issue of yellowing on the right edge of screen on my Surface Pro. Just a little background first, I bought a new Surface Pro when they first came out. Within 6 months I had issues with the computer not recognizing the keyboard so I called Microsoft support where I spent a couple hours on the phone trying to troubleshoot the problem. The computer was the issue so I sent it in for replacement, once I received my second Surface thing worked great until now. I have yellowing of the screen on the right side and it has now migrated to the left side, so I called Microsoft. I was told that It was out of warranty because they only keep the warranty from the first device. I asked Microsoft what my options were and they told me that I would need to spend $320 to get a replacement. I told them that this would be my third device in under 3 years (actually 2.5 years) and I was not going to spend $320 on top of the $1000 I spent on the initial device. I asked them If I did spend the money to get the replacement and it broke again in 6 months or a year would I have to spend another $320 and they said yes. I am very disappointed with the options they gave me is there any advice out there. I will not be buying any more Microsoft devices. I was hoping that it would at least make it through college (only 3 years), but not even 2 of them made it. Buying one surface a year is to much for me. Any advice on how to get it fixed would help thanks.
