Samsung C34j79x wide screen monitor not working with surface go 3 laptop. Screen detected but shows up as not enabled

Anonymous
2024-11-30T12:16:47+00:00

Brand new surface go 3 laptop but can't use external monitor which has thunderbolt and displayport along with HDMI. Drivers all up to date with the Intel Iris graphics.

Very annoying as the monitor works with all other laptops via HDMI or USB C so no issues with the cables. Very annoyed with the purchase. It's only been 3 weeks and this may have to be returned. Can anyone help with this issue?

Surface | Surface Go | USB-C

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  1. Anonymous
    2024-12-03T14:10:48+00:00

    Hi Leo,

    I went to the Microsoft store and found a solution to the problem with the monitor. It seems you can't use USB-C direct from the monitor with the laptop. I had to get an HDMI to USB C adapter for the display to work. Problem solved thanks to the knowledgeable staff in central London.

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  2. Anonymous
    2024-12-01T08:05:16+00:00

    Hello, lidia goluch.

    Welcome to Microsoft Community!

    I understand the discomfort this situation has caused you.

    It's easy to see that your monitor is working fine, and this has only happened with the new Surface Go 3.

    We can try to adjust the monitor settings.

    Check monitor settings: Make sure your Samsung monitor's input source is set correctly. For example, if you are using an HDMI connection, make sure the monitor is set to HDMI input.

    Change port version: Some monitors allow you to switch between different port versions (e.g. DisplayPort 1.1 and 1.2). Try changing the port version in the Setup menu of the monitor.

    Additionally, you can also try to manually update the Surface Go 3 drivers and firmware to troubleshoot potential driver issues:

    Download Surface Go 3 Drivers and Firmware from Official Microsoft Download Center

    In order to determine the issue further, we do need to consider the compatibility of the cable with Surface devices, which tend to have higher compatibility requirements for external accessories, and there has been no shortage of feedback from users in the past about such issues.

    We would recommend purchasing a Surface accessory cable specifically designed by Microsoft for Surface devices, and there have been a number of users who have solved hardware connectivity issues after replacing the special cable:

    Accessories Designed for Surface

    If the problem persists, in order not to continue to affect your use of the Samsung C34j79x Widescreen Monitor, we support and encourage you to contact your sales representative to request a refund.

    We respect any of your opinions or decisions.

    Best Regards.

    Leo.L - Microsoft Community Support Specialist

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