Surface Pro 4 Screen Flickers

Anonymous
2020-03-29T23:39:47+00:00

I have the same problem as many other Microsoft users (summarized below)

What is Microsoft's solution to resolve the Surface Pro 4 flickering screen?

ISSUE

Due to the pandemic, I now need to work remotely and use this Surface for 8 or more hours each day.  The first full day was a surprise when my screen started flickering.  I see that Microsoft knew about this issue and arranged to extend the warranty to 3 years.  Unfortunately, my Surface Pro 4 is just past the 3 years.  I feel that since my Surface was registered when I bought it that Microsoft should have notified me that my Surface was in the batch of known hardware defects.  Had I known about this issue, I would have taken care of this issue immediately.  Instead, I was left to discover this on my own over time.  Now, Microsoft support has offered to replace my Surface with a used certified Surface for an additional $599.99 with only a 90 day warranty.  I don't really want to spend an additional $599.99 but I will if I have to so I can continue to get some work done.  I have 2 issues with this, one is that Microsoft had my contact information from my registered device and never contacted me to say I had this known hardware issue and second is that after I spend $599.99 I will get a used device with only a 90 warranty. 

1) What is Microsoft's resolution to this?

2) How do we implement the solution during the COVID-19 crisis?

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2020-05-19T19:49:37+00:00

    It is unacceptable for a company like Microsoft.

    A serious company sends a defect report to its customers and then determines the maximum period for replacement.

    The Covid period has led to many video conferences that heat up the laptop more and this has accentuated the problem.

    Spending almost 2000 euros for a PC that after 4 years, for a problem declared irreparable by the manufacturer, must be replaced is not a serious company. And asking for 600 euros for repair is a theft. With all the emails that send advertising, one would have been enough to report the problem. Common sense zero and never again Microsoft PC.

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  2. Anonymous
    2020-05-20T15:17:16+00:00

    I just noticed the same problem. A few months over the 3 years. And now forced to spend 600 $ is not acceptable for a manufacturer issue.

    And the 90 day warranty after spending the money on a refurbished device is a joke!

    Hopefully Microsoft will come around and provide a feasible solution.

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  3. Anonymous
    2020-05-20T16:59:14+00:00

    I have searched the web for this issue and there was a forum of people that were previously affected by this surfacepro4  flickergate issue and the website was called https://flickergate.com/ . 

    I have reached out to the attorney's found on that site . You might want to try to reach out to them too . Flickergate is back when the surfacepro4 is put to real intended use during covid19 times . 

    I have tried the best to reach to the higher ups in Microsoft to get their attention on this through their customer service  but in vein.  Microsoft has also made exceptions to out of warranty to certain customers based on thread in other forum which is discriminatory against other similar customers.

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  4. Anonymous
    2020-06-05T05:40:39+00:00

    My i5, 256g has shown this same issue since April, and it is five months + 3 years. Especially during Zoom/Webex meetings, the flickering screen was blinding my eyes.  I can't believe there is no recall from MS. It's clearly a product defect of SF-P4, not users' abuses.

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  5. Anonymous
    2020-06-05T11:47:55+00:00

    Hey guys,

    My surface pro 4 has just started doing this a few months back after no problems since purchase 4 years ago. I'm from Australia, so I'm not sure what consumer laws there are for other countries, but I was reading the ACCC Repair, Replace, Refund rules and an excerpt caught my eye:

    "Your rights under the consumer guarantees do not have a specific expiry date and can apply even after any warranties you’ve got from a business have expired."

    https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

    It seems to me that a reasonable expectation is for the device to last longer than it has, considering the cost, and FitBit has been ordered recently by the ACCC to extend its warranty in Australia for implying that minor or major manufacturing faults were only covered for one year after purchase.

    I'm thinking of submitting a consumer issue report to the ACCC, especially since it is as everyone has said - is a known issue.

    I just came to this thread to see wth is going on with my laptop and am appalled that it is such a widespread and unreasonably expensive repair job!

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