Surface Pro 4 Screen Flickers

I just had to do the same, spend $900 canadian dollars to get a replacement pro 5, they force you to do it, even when it is there mistake. Basically they are adult sized bullies. But it will catch up to them, if it is 1% affected like they say which I believe is a lie to cover downplay their problem. That 1% will not buy anymore future microsoft computers and they will encourage others to do the same, just like this pandemic that news will spread and compound and everyone will switching from microsoft to Apple products. Just wait for it, it wont take long. What defines a company is not what they do when things are going good but what they do when things go wrong.

The only person I know who has a surface pro 4 (got it from his company he works for) just sent me a video of his surface doing the same flickering it was doing to my surface pro 4. He has a different processor and ram for his and has the same issue. Seems like all surface pro 4’s are bound to fail at some point. Definitely not 1% of users are affected as microsoft claims. Seems like a pandemic.

Im shocked! 

I have the exact same Problem. My SP4 is also 3,5 years old and began the flickering in march/end of febrary. I just called Microsoft and they told me I could buy a refurbished one for 640€ (im from Germany). I worked hard for this SP4 besides studying, even made my sister and my best friend buy one. 

Now I have a 1000€ device that does not work. If I knew that, I would have bought a Laptop for 300€ where I can expect a Lifetime of 3 years, BUT NOT FOR 1000€!

For 750€ I can buy a refurbished Mcbook Pro 2015 with 3 years!!! warranty. 

I feel betrayed by Microsoft. I also registered the device but didnt get any Information about it.

Samuel-- I feel like I could have written your post as I have the identical problem. Prior to the pandemic, my Surface Pro 4 had very light use. I mainly used it as a way to back up my iTunes library. Since SIP, which in the San Francisco Bay Area began on March 17, 2020, I have been using the Surface Pro daily for several hours. The flickering problem began while I was in a Zoom meeting on 4/28/20. I was dismayed to find out that Microsoft was only willing to deal with the issue for devices purchased within 3 years. I had purchased mine on 1/22/17.

My partner suggested I contact Microsoft to see if they would make an exception, due to the extraordinary circumstances we all find ourselves in currently and replace my device without any out of pocket expense on my part. I have received no satisfaction on this front after two separate Tech Support phone calls on two different days this week. On one of these calls, I was also told that I could get a refurbished unit for $599. NO, I am not willing to shell out any more money  to Microsoft for a known problem.  The other tech person suggested I hook up an external monitor or use a smart TV. NO and NO! First of all, sometimes the flickering and ghosting then freeze my Surface Pro 4 so that wouldn't really work. Secondly, the work I am doing from home is as a contact tracer and all health information must be kept confidential so working from a TV? I don't think so.

My question is this: if Microsoft acknowledged the problem after pressure was put on them and finally accepted responsibility for those units that developed the problem within 3 years of purchase date, why didn't they send out any advisory to all of the people that had purchased this model to let them know of the problem? It seems to me that this would have been the responsible thing for them to do. Will there need to be pressure put on them again, possibly renewing the idea of a class action lawsuit to replace the units like mine and those of many other folks that developed the problem just outside of the 3 year window (no pun intended)?

It certainly doesn't make me want to purchase any other Microsoft products.

I have same problem. I thought a firmware update would help but cannot find the right file?

After many hours of use the device screen seems to fail. It makes the device useless.  Very unhappy with the experience. 

Also, generally unhappy with the expensive price points of Microsoft hardware. seems they taking the Apple model.

Also, their bundling strategy seems to be like Apple to - i.e. deny core things like key boards then soaking people with abusive pricing. This results in an effective price that is very high.

Net, the value  seems to be decreasing and its being replaced with greed.

Just maybe the federal government needs to step into again and start to regulate the abusive pricing tactics of near monopolies like Apple and Microsoft where they create a dependency on this products and then start to jack prices over time. Seems more of a drug dealer pricing strategy  to create dependency and then boost prices.

I really liked my Surface and originally liked how Microsoft was so service oriented - but as the product has matured they seem to have lost their commitment to delivering real value.

Not sure I am going to keep using surface - going to do some comparison shopping. Going to look at other resellers and also a chrome book.