Surface Pro 4 Screen Flickers

Anonymous
2020-03-29T23:39:47+00:00

I have the same problem as many other Microsoft users (summarized below)

What is Microsoft's solution to resolve the Surface Pro 4 flickering screen?

ISSUE

Due to the pandemic, I now need to work remotely and use this Surface for 8 or more hours each day.  The first full day was a surprise when my screen started flickering.  I see that Microsoft knew about this issue and arranged to extend the warranty to 3 years.  Unfortunately, my Surface Pro 4 is just past the 3 years.  I feel that since my Surface was registered when I bought it that Microsoft should have notified me that my Surface was in the batch of known hardware defects.  Had I known about this issue, I would have taken care of this issue immediately.  Instead, I was left to discover this on my own over time.  Now, Microsoft support has offered to replace my Surface with a used certified Surface for an additional $599.99 with only a 90 day warranty.  I don't really want to spend an additional $599.99 but I will if I have to so I can continue to get some work done.  I have 2 issues with this, one is that Microsoft had my contact information from my registered device and never contacted me to say I had this known hardware issue and second is that after I spend $599.99 I will get a used device with only a 90 warranty. 

1) What is Microsoft's resolution to this?

2) How do we implement the solution during the COVID-19 crisis?

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2021-12-06T20:25:55+00:00

    Hi do you have a link where i can get the riht display? On Aliexpress I see they dont really make difference between pro4 and pro5 displays, they sell as the same part, im affraid to buy the wrong one, my mail address is andszabi on y ahoo. I would appreciate if u could provide more info.

    thanx

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  2. Anonymous
    2022-01-24T14:14:29+00:00

    I had the same problem but contacting Microsoft was compete waste of time. I had been Microsoft user for lifetime but not anymore. Switched to Mac more than 1 year ago not a single problem occurred so far.

    MS has been so buggy everything that they deliver, should have expected this quality.

    This review is purely save people who is going buy new MS stuff..

    Hope it helps

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