Surface Pro 4 Screen Flickers

I guess we all are in the same situation. I really love my Surface Pro 4, I have had it for around the 3 years but like everyone, started using is frequently, during the pandemic, this last 2020. Just a couple months ago, i kind of noticed that the screen was "trembling" and then it would stop so I blame my tired eyesight. However, as I keep using it, I noticed the "flickering" is constant. I read that it was due to overheating, like some people said, we can use it for a couple hours with no problem and then, the flickering starts.

My immediate solution is "touching the screen" and at least, I can finish whatever I am reading without dizziness.

Microsoft should be responding for THEIR HARDWARE MALFUNCTION and yes, like we all know, they NEVER recalled the machines for the public to act on the issue.

I will sign any petition for them to take responsibility and solve this issue if any of you tell me where to sign.

Since around 3 years have gone by, I would at least expect that they credit us with some money to purchase another one.

We're having a similar problem on the Surface Pro 7. The screen goes black briefly and then comes back alive.

I'm here with the same issue. Outside of the three year offer of replacement. Absolutely disgusting customer service that literally hung up on me today because they couldn't respond to the fact that they are breaking consumer law in Australia. You cannot acknowledge the fact that there is an issue and simultaneously only offer to fix it if it happens within a certain period of time.

They made a faulty product.

They sold a faulty product.

They are responsible for fixing their mistake.

If I do not get a suitable response from them tomorrow I will be returning it to the retailer and requesting a full refund and they can deal Microsoft.

All they had to do was contact and recall the effected computers and then their customers would not be stuck in the middle of a hard lockdown in a pandemic and not able to work. We could have made arrangements and had the issue repaired when it was convenient.

If it was a mac I could just walk into an Apple store and get it sorted. But no, not microsoft, we're gonna make you jump through hoops just to get on a call with us, then tell you we don't care, you're screwed and hang up on you.

Ridiculous.

I had the same flickering or vibrating screen starting three days ago. Following online advice, I entered Safe mode and removed the device driver. Machine would not reboot, stuck in Microsoft account screen showing my picture and name. Below name was message, something happened, etc., and I needed to reset PIN. But, wouldn't reset. Tried every option to fix by holding Shift while restarting. Note: SCREEN WAS NOT FLICKERING IN SAFE MODE. Called Microsoft support who finally suggested complete download of operating system wiping my data. I was able to recover most from One Drive and linked desktop. Still FLICKERING. My question to some smart person: Why wasn't my Surface Pro 4 flckering in Safe mode?

I did have the experience, the flickering accurs often after windows install since a lot of activity is done by windows like indexing .... when this activity is finished the machine gets "cooler" and the flicker is reduced. Later in normal use you will encounter flicker if the machine is used a little hard , the machine has been on very long , it's also depend on the room temp. Most often you may use it normally for 2-3 hours ...