Surface Pro 4 Screen Flickers

Anonymous
2020-03-29T23:39:47+00:00

I have the same problem as many other Microsoft users (summarized below)

What is Microsoft's solution to resolve the Surface Pro 4 flickering screen?

ISSUE

Due to the pandemic, I now need to work remotely and use this Surface for 8 or more hours each day.  The first full day was a surprise when my screen started flickering.  I see that Microsoft knew about this issue and arranged to extend the warranty to 3 years.  Unfortunately, my Surface Pro 4 is just past the 3 years.  I feel that since my Surface was registered when I bought it that Microsoft should have notified me that my Surface was in the batch of known hardware defects.  Had I known about this issue, I would have taken care of this issue immediately.  Instead, I was left to discover this on my own over time.  Now, Microsoft support has offered to replace my Surface with a used certified Surface for an additional $599.99 with only a 90 day warranty.  I don't really want to spend an additional $599.99 but I will if I have to so I can continue to get some work done.  I have 2 issues with this, one is that Microsoft had my contact information from my registered device and never contacted me to say I had this known hardware issue and second is that after I spend $599.99 I will get a used device with only a 90 warranty. 

1) What is Microsoft's resolution to this?

2) How do we implement the solution during the COVID-19 crisis?

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2021-04-15T09:57:05+00:00

    Microsoft does not seem to care that we bought their devices as an investment. Not everyone has cash to just keep splurging on new ones. So annoying. Like I said guys, if all of us take to their sm pages, they will listen. Might take some time but they will listen. They cannot risk the negativity.

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  2. Anonymous
    2021-04-15T17:43:15+00:00

    Surface Pro Complaint 4-15-2021

    OK here's my story. I bought Surface Pro C6HOBGQ, laptop Serial # 003590471153 ,
    Windows 10 Professional (10.0.19042.867)

    • EditionWindows 10 Professional OS Build10.0.19042.867 Serial number003590471153 Graphic cardIntel(R) HD Graphics 520 Installed RAM8 GB Version2009 System typeOSType64BitX64 ProcessorIntel(R) Core(TM) i5-6300U CPU @ 2.40GHz

    around 3 years ago. At the time it was to be my spare PC for taking with on trips .

    It wasn't used aside from turning it on to test. It seemed to work fine. At the time I lived near Lugano Switzerland. Actually, I bought two, and the other one I left behind there.

    Around fall of 2019, I took my Surface Pro on what was to be a short trip to Buenos Aires Argentina . As it turned out, due to the Covid, I have been stuck here without transport back to the EU for over 1 ½ years. The Surface pro was great in some ways- it turned on fast. Worked better than my Apple PC.

    But some things were wrong to start with, and are still not satisfactory:

    1.MAIN PROBLEM: The screen has double vision, that is to say, when I open a window or go to a browser, the original image stays on screen making it impossible to see clearly what should be on screen . A friend said I should put it into a freezer before using,... this “cure” actually works, but only for a few minutes till there is a ghost imposed on screen.

    I bought a separate monitor and that has worked, but that is not the solution I want because I need the portable feature .

    1. The typing keys used often had no visible letters on them==wore off after only a very short period of use (a month or so).. Gone is ERTIOASDHLCN.
    2. The thin black membrane used to cover the keyboard is peeling off in an unsightly way.

    I have not looked here in Buenos Aires for a service to handle repair or replacement, and I will be going back to Switzerland as soon as transport is available, but that could be in 2022.

    In general, I like the Surface Pro and would get another on with the largest touch screen possible, but I think I should get a free repair or good trade in allowance, if not here in Argentina, then when I get back to Europe. What can you do for me to keep your good customer (and blogger) happy?

    ******@gmail.com

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  3. Anonymous
    2021-04-17T09:15:13+00:00

    I wrote here similarly to You

    Obviously they are always very sorry for the problems we face, but indeed NOT AT ALL when you see what they are ready to for us - NOTHING

    I received the email asking me to send a lot of screenshots showing the version of my SP4 and screen issues

    the email comes back to me with error message cant be delivered

    I am also asked to download the Surface Diqgnostic Tool and guess what.... it does not work (error message) even in the Microsoft Store

    LOOKS LIKE MICROSOFT ITSELF IS A BIG JOKE IN FACT

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  4. Anonymous
    2021-04-17T09:48:44+00:00

    NEED MICROSOFT AUTHORISED SERVICE CENTRE IN CHENNAI, INDIA

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  5. Anonymous
    2021-04-19T15:28:21+00:00

    Let’s all pray they do something about their product. Sad reality though is that they already earned their bucks from us and its sad that our units are out of warranty already. 😕

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