Surface Pro 4 Screen Flickers

Anonymous
2020-03-29T23:39:47+00:00

I have the same problem as many other Microsoft users (summarized below)

What is Microsoft's solution to resolve the Surface Pro 4 flickering screen?

ISSUE

Due to the pandemic, I now need to work remotely and use this Surface for 8 or more hours each day.  The first full day was a surprise when my screen started flickering.  I see that Microsoft knew about this issue and arranged to extend the warranty to 3 years.  Unfortunately, my Surface Pro 4 is just past the 3 years.  I feel that since my Surface was registered when I bought it that Microsoft should have notified me that my Surface was in the batch of known hardware defects.  Had I known about this issue, I would have taken care of this issue immediately.  Instead, I was left to discover this on my own over time.  Now, Microsoft support has offered to replace my Surface with a used certified Surface for an additional $599.99 with only a 90 day warranty.  I don't really want to spend an additional $599.99 but I will if I have to so I can continue to get some work done.  I have 2 issues with this, one is that Microsoft had my contact information from my registered device and never contacted me to say I had this known hardware issue and second is that after I spend $599.99 I will get a used device with only a 90 warranty. 

1) What is Microsoft's resolution to this?

2) How do we implement the solution during the COVID-19 crisis?

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

122 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2021-03-29T09:35:29+00:00

    well I can testify that re-imaging does not help, as I did one re-imaging and it is not that the device load updated drivers that causes the problem, the only left is the temperature affecting the screen. 

    I can not understand why MS are telling people to re-image when they know it is a hardware defect and the net is full of people that have purchased a new type of screen and swapped it themselves *(same screen used in SURFACE PRO 5).

    I still have the heatgun and tools after I had to repair SURFACE PRO 3 after the battery did not charge after an software update. Each time I buy MS hardware I feel like finishing off that work their engineers started ... now for the second time. As for PRO 3, they fixed the driver issue , but when they fixed it they did not even tell the audience. How can I take this company serious ?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-04-02T13:24:40+00:00

    I have the same issue with my Surface 4, only difference being that I had replaced my surface (for another issue) a couple years ago while it was still under the 3 year warranty period, the replacement device they've sent me is the one having the flicker issue and I've run out of the warranty period.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-04-03T19:39:33+00:00

    Same here. Now about 70% of the time I have terrible flickering and lines across the screen. I bought the device about 5 years ago. Not able to use it anymore. No way only 1% percent is affected.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-04-08T14:15:13+00:00

    I'm facing same issue and in the same situation, very unfortunate Microsoft is turned blind on this issue. I hope Microsoft is aware of the impact it can create to their business, every social media post highlights screen issue related to Pro 4, I would wonder who dare to buy post reading these reviews.

    hope to hear some positive response from Microsoft.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2021-04-13T14:07:01+00:00

    Hey, I have this problem too, and don't have money for a new computer. To "fix" this I have used an external monitor plugged into the laptop. About 100-200 dollar "fix" and it just means you have a desktop computer. I am able to get a few hours out of laptop and then have to plug in to monitor for school. Hope this helps.

    Was this answer helpful?

    0 comments