Surface Pro 4 Screen Flickers

Anonymous
2020-03-29T23:39:47+00:00

I have the same problem as many other Microsoft users (summarized below)

What is Microsoft's solution to resolve the Surface Pro 4 flickering screen?

ISSUE

Due to the pandemic, I now need to work remotely and use this Surface for 8 or more hours each day.  The first full day was a surprise when my screen started flickering.  I see that Microsoft knew about this issue and arranged to extend the warranty to 3 years.  Unfortunately, my Surface Pro 4 is just past the 3 years.  I feel that since my Surface was registered when I bought it that Microsoft should have notified me that my Surface was in the batch of known hardware defects.  Had I known about this issue, I would have taken care of this issue immediately.  Instead, I was left to discover this on my own over time.  Now, Microsoft support has offered to replace my Surface with a used certified Surface for an additional $599.99 with only a 90 day warranty.  I don't really want to spend an additional $599.99 but I will if I have to so I can continue to get some work done.  I have 2 issues with this, one is that Microsoft had my contact information from my registered device and never contacted me to say I had this known hardware issue and second is that after I spend $599.99 I will get a used device with only a 90 warranty. 

1) What is Microsoft's resolution to this?

2) How do we implement the solution during the COVID-19 crisis?

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2021-03-13T18:37:00+00:00

    Time to launch a class option suit against Microsoft for selling for knowingly selling a product that is defective

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  2. Anonymous
    2021-03-16T07:46:31+00:00

    Time to launch a class option suit against Microsoft for selling for knowingly selling a product that is defective

    I totally agree with you.

    Today once again I called Microsoft support and asked them before I am disappointed with Microsoft FOREVER, do you have any offer for me related to this issue? Customer support replied no, I am sorry.

    I replied while I am getting ready to go to the Apple store to buy a Mackbook Pro, I am gonna throw out this so-called Surface Pro in the rubbish bin because it's useless in addition my business has been destroyed because of this issue plus I have lost lots of deals when I was working with this so-called Surface Pro and please re-play this conversation to your boss that I am disappointed with your customer support and goodbye Microsoft forever!

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  3. Anonymous
    2021-03-26T08:35:52+00:00

    Hello there

    I also have the same issue with  Microsoft Surface Pro 4 device, yes it is a few years old however it has been well looked after ( it was a secondary device which I mainly used for OneNote) and I then replaced it with a Surface Laptop 3, so it was spare and an ideal option for my 8-year-old son when COVID and home schooling struck!  I promptly reset the device for his school use.  After only a couple of weeks of a school day and Minecraft workload, the screen started flickering/degrading.  I have read some of the reviews and I am not prepared to try freezing the device!  But once cooled the device and its screen do work again for a short period of time.   This appears to be a fundamental (and well known) failing of Microsoft hardware.  Now my son uses the Surface Laptop 3 and I have reverted back to the MacBook (which has always been reliable)

    I very much doubt that Microsoft will do anything for older devices, I hope that they learn and improve their products as this is very damaging for the brand.   What will I choose next time, Microsoft or Apple hardware... even my son (now 9-years-old) has an opinion on this!

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  4. Anonymous
    2021-03-29T05:38:40+00:00

    I did re-imaging , the flicker disapeared, ...... but it re-appeared after a while why, even the surface was "cold" in temp ?
    You see, behind my back win10 had upgraded the drivers to a new set of **** drivers that is not fitted for this machine at all. I need to find a way of disabling updates or just work without being connected to the net.

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  5. Anonymous
    2021-03-29T07:33:52+00:00

    I have the same problem here. The flickering/ scrambling appears at a 'cold' start. When the surface is awake for like 5 minutes the scrambling disapears and become workable... rebooting the surface  i does not cause flickering, but restarting after like 20minutes of downtime, the machine is cooled off, and the flickering starts again. Also when I start with Ubuntu OS on USB stick...

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