Surface Pro 4 Screen Flickers

Anonymous
2020-03-29T23:39:47+00:00

I have the same problem as many other Microsoft users (summarized below)

What is Microsoft's solution to resolve the Surface Pro 4 flickering screen?

ISSUE

Due to the pandemic, I now need to work remotely and use this Surface for 8 or more hours each day.  The first full day was a surprise when my screen started flickering.  I see that Microsoft knew about this issue and arranged to extend the warranty to 3 years.  Unfortunately, my Surface Pro 4 is just past the 3 years.  I feel that since my Surface was registered when I bought it that Microsoft should have notified me that my Surface was in the batch of known hardware defects.  Had I known about this issue, I would have taken care of this issue immediately.  Instead, I was left to discover this on my own over time.  Now, Microsoft support has offered to replace my Surface with a used certified Surface for an additional $599.99 with only a 90 day warranty.  I don't really want to spend an additional $599.99 but I will if I have to so I can continue to get some work done.  I have 2 issues with this, one is that Microsoft had my contact information from my registered device and never contacted me to say I had this known hardware issue and second is that after I spend $599.99 I will get a used device with only a 90 warranty. 

1) What is Microsoft's resolution to this?

2) How do we implement the solution during the COVID-19 crisis?

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2021-02-13T05:25:48+00:00

    I'm in the same boat - it works fine for 30 mins or so, but once it warms up, it becomes unusable - it flickers so badly you can't watch the screen.   I suggest everyone (and I mean everyone) contacts Microsoft Support and requests a repair/replacement for their particular machine.  Assuming Microsoft then says 'no' everyone (and again, I mean everyone) should contact Consumer Affairs in their particular state.  If Consumer Affairs, and subsequently Microsoft, get enough complaints about identical issues, with identical machines, we might get some action.

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  2. Anonymous
    2021-02-13T05:26:57+00:00

    Interesting thought ...

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  3. Anonymous
    2021-02-15T02:45:18+00:00

    I am having the same problem. I agree, once it heats up which for me is any time longer than 90 minutes forget it. It’s so bad that it literally makes me nauseous. It’s impossible to complete my work, webinars and zoom calls. 
    I have had mine for 4 yrs and I loved it. Had I known about this problem, I would have spent that bundle package money on a laptop. 
    Annoyed😡

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  4. Anonymous
    2021-02-15T04:37:11+00:00

    You are very accurate about the everyone part. Also since they already admitted to this issue, persistent pressure will make them pay attention. It's worldwide for pittsake. I am in Kenya and i have this problem.

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