Surface Pro 4 Screen Flickers

Anonymous
2020-03-29T23:39:47+00:00

I have the same problem as many other Microsoft users (summarized below)

What is Microsoft's solution to resolve the Surface Pro 4 flickering screen?

ISSUE

Due to the pandemic, I now need to work remotely and use this Surface for 8 or more hours each day.  The first full day was a surprise when my screen started flickering.  I see that Microsoft knew about this issue and arranged to extend the warranty to 3 years.  Unfortunately, my Surface Pro 4 is just past the 3 years.  I feel that since my Surface was registered when I bought it that Microsoft should have notified me that my Surface was in the batch of known hardware defects.  Had I known about this issue, I would have taken care of this issue immediately.  Instead, I was left to discover this on my own over time.  Now, Microsoft support has offered to replace my Surface with a used certified Surface for an additional $599.99 with only a 90 day warranty.  I don't really want to spend an additional $599.99 but I will if I have to so I can continue to get some work done.  I have 2 issues with this, one is that Microsoft had my contact information from my registered device and never contacted me to say I had this known hardware issue and second is that after I spend $599.99 I will get a used device with only a 90 warranty. 

1) What is Microsoft's resolution to this?

2) How do we implement the solution during the COVID-19 crisis?

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2021-02-09T13:40:10+00:00

    How do we go about doing that?

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  2. Anonymous
    2021-02-09T13:50:09+00:00

    We start a hashtag on all social media platforms until they listen. If it trends long enough they will respond. It is damaging for them to be seen to be ignoring their clients. They will listen. Too bad most people just pay. Tweeted them about it and i have never gotten even a courtesy response. Smh

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  3. Anonymous
    2021-02-12T03:37:51+00:00

    Microsoft should honor all repairs with this surface pro 4's flickering issue, especially when it seems it did not attempt to notify existing owners of the issue. It is a poor way to conduct business and although I love my Surface Pro 4 and it worked for me for a few years, I cannot buy Microsoft products ever again. my next laptop will be  Dell. I am sure they will take a loss on future business from all dissatisfied users of the Surface Pro 4.

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  4. Anonymous
    2021-02-13T01:54:20+00:00

    I have the same issue. Can we do a class action?

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  5. Anonymous
    2021-02-13T03:40:39+00:00

    I’m not sure anyone has the energy to launch a law suit. In my case, i had no issues for four years, only now in year 5 Im experiencing the screen jitters and particularky when the system is warm after some use.

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