Surface Pro 4 Screen Flickers

My experience almost exactly mirrors Samuel Felix's with my 3 year + 3 month old Surface Pro 4.  Have followed every protocol, including reimaging via a USB recovery drive, and the flickering/scrambling persists.  Have spoken three times to Microsoft Surface Support with very disappointing results.  I have no intention of spending $599.99 for a replacement Surface Pro 4 with a 90 day guarantee.  Microsoft has been sending me emails for their store and "tips" on using my Surface Pro 4 for my entire ownership period, so they knew we had purchased their defective computers.  Instead of assuming ownership and responsibility for "flickergate",  they give us corporate nonfeasance!!!  Extremely disappointed and angry!!!!

My Surface Pro 4 is “lightly” used and for ZERO reason is behaving the same way and overheating. A lot of $$ spent but lesson learned. Stick with Apple products.  This issue occurred over last few updates intended to ruin devices just out of warrantee.  Done with an inferior product! Microsoft, are you struggling that much during the COVID crisis that you need to screw over your customers who may also be struggling?? Disgusted!

I had the same problem, im no techie but researched online found plenty of conflicting info, bottom line. I replaced my Surface pro 4 V 1 screen with a pro 5 screen, new cable and it works perfectly. Frist tried new pro 4 screen but had the same flicker ghosting problem, so tried pro 5 and it worked. Staff at wholesale gadget parts were great and provided what I needed at great price 126.00 for pro 5 screen and cable with doubled sided tape for install.

During original pro 4 screen removal I demolished the screen and the three antennae located at the top center of the screen. 

Had to rebuild the 3 antennae using copper conductive tape, not difficult to do but try to avoid .Use hair dryer on hot to soften tape under edge os csreen and then work loose starting on bottom ends of screen and work loose until all thats still connected is top of screen, use heat and slow easy moves to work loose so antennae and camera lense are not compromised.

Take about 1 hr, glad I did it and now how my pro 4 working again.

Hi Samuel,

I have the same issue with my device. Paid a mint for it. When you aren't using it hard it will not flicker until it heats up, then it goes nuts. They will lose a lot of business as people are now using there devices during this pandemic. Microsoft knows about the defect that they manufactured but they wont provide a recall on their devices or provide warranty to ones who have the issue. They are only covering devices for their mistake for 3 years. If you notice it after they wont help you out, but make you pay for what should be their fix. I know its frustrating. On their support page they say that a very small amount of people are having the issue but that's not true its a pandemic that is known as "Flickergate". I have contacted Microsoft many times now and still they haven't provided real solutions to this issue, and don't want to admit to this problem, but eventually im sure they will do something, they have to if they want to keep their clients and a good reputation, please let me know if you get help. Thank you

Why don't we start a recall campaign about this. My surface is flickering so bad I can't use it for even just an hour. It is unfair to have such a pricey device which they knew was faulty and not be able to use it.

Dear Microsoft,  this is a KNOWN hardware issue (I have the same issue) so the right thing to do is to replace those Surface Pro 4's that are faulty, with a new one, regardless of how old the original Surface is.  Why would anyone buy another Microsoft Surface when we've all wasted $1500 already (or however much we originally paid) - there are plenty of other options out there now that are very similar in size and performance to the Surface.

Come on Microsoft, 'do the right thing' here and help your Customers out, and that way they're going to continue to buy more Microsoft products in future, instead of going to a different brand now.

same as yours.. 

ms refuses to help. 

the laptop has a critical design flaw that leads to ghost touch and flickering screen that has been accepted and a recall/replacement silently issued. however they time limited the replacement to 3 years. my device started experiencing these problems recently and the company is arbitrarily using the time bound schedule as an excuse . I am forced to use the faulty device which the company has accepted and yet is denying liability. the time bound schedule is being extended in countries like USA and EU but they are asking for almost ₹40000 to do the same here for no fault of mine.  

wish i was in the US