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I have the same problem as many other Microsoft users (summarized below)
What is Microsoft's solution to resolve the Surface Pro 4 flickering screen?
ISSUE
Due to the pandemic, I now need to work remotely and use this Surface for 8 or more hours each day. The first full day was a surprise when my screen started flickering. I see that Microsoft knew about this issue and arranged to extend the warranty to 3 years. Unfortunately, my Surface Pro 4 is just past the 3 years. I feel that since my Surface was registered when I bought it that Microsoft should have notified me that my Surface was in the batch of known hardware defects. Had I known about this issue, I would have taken care of this issue immediately. Instead, I was left to discover this on my own over time. Now, Microsoft support has offered to replace my Surface with a used certified Surface for an additional $599.99 with only a 90 day warranty. I don't really want to spend an additional $599.99 but I will if I have to so I can continue to get some work done. I have 2 issues with this, one is that Microsoft had my contact information from my registered device and never contacted me to say I had this known hardware issue and second is that after I spend $599.99 I will get a used device with only a 90 warranty.
1) What is Microsoft's resolution to this?
2) How do we implement the solution during the COVID-19 crisis?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I still think if all of us band together and put this up on twitter with a hashtag and relentlessly tag them we will get a proper reaction. So so many people are affected by this it seems.
Perhaps, but I'm not getting my hopes up. Microsoft knew there was an issue which is why they provided an additional two years of warranty. They should have fixed the issue outright.
Is it possible to solve the problem of the flickering screen via the aftermarket, or can you/ we repair the problem ourselfs?
There is no fix. The device has to be replaced or you can purchase a new one. Both at your expense.
Is it possible to solve the problem of the flickering screen via the aftermarket, or can you/ we repair the problem ourselfs?
I still think if all of us band together and put this up on twitter with a hashtag and relentlessly tag them we will get a proper reaction. So so many people are affected by this it seems.
Another Surface Pro 4 owner here experiencing the screen flickering. This issue remains unresolved despite attempting Microsoft's solutions.
Very disappointed.
