Surface Pro 4 Screen Flickers

Anonymous
2020-03-29T23:39:47+00:00

I have the same problem as many other Microsoft users (summarized below)

What is Microsoft's solution to resolve the Surface Pro 4 flickering screen?

ISSUE

Due to the pandemic, I now need to work remotely and use this Surface for 8 or more hours each day.  The first full day was a surprise when my screen started flickering.  I see that Microsoft knew about this issue and arranged to extend the warranty to 3 years.  Unfortunately, my Surface Pro 4 is just past the 3 years.  I feel that since my Surface was registered when I bought it that Microsoft should have notified me that my Surface was in the batch of known hardware defects.  Had I known about this issue, I would have taken care of this issue immediately.  Instead, I was left to discover this on my own over time.  Now, Microsoft support has offered to replace my Surface with a used certified Surface for an additional $599.99 with only a 90 day warranty.  I don't really want to spend an additional $599.99 but I will if I have to so I can continue to get some work done.  I have 2 issues with this, one is that Microsoft had my contact information from my registered device and never contacted me to say I had this known hardware issue and second is that after I spend $599.99 I will get a used device with only a 90 warranty. 

1) What is Microsoft's resolution to this?

2) How do we implement the solution during the COVID-19 crisis?

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2021-03-16T07:46:31+00:00

    Time to launch a class option suit against Microsoft for selling for knowingly selling a product that is defective

    I totally agree with you.

    Today once again I called Microsoft support and asked them before I am disappointed with Microsoft FOREVER, do you have any offer for me related to this issue? Customer support replied no, I am sorry.

    I replied while I am getting ready to go to the Apple store to buy a Mackbook Pro, I am gonna throw out this so-called Surface Pro in the rubbish bin because it's useless in addition my business has been destroyed because of this issue plus I have lost lots of deals when I was working with this so-called Surface Pro and please re-play this conversation to your boss that I am disappointed with your customer support and goodbye Microsoft forever!

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  2. Anonymous
    2021-03-13T18:37:00+00:00

    Time to launch a class option suit against Microsoft for selling for knowingly selling a product that is defective

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  3. Anonymous
    2021-03-09T22:30:55+00:00

    After my good old Dell workhorse died, i had the choice:buy a new good chineze laptop, or for the same price buy a secondhand great A-brand I7 surface, with all accesoires., worth of almost 2k newprice.... Was very happy with it. Video editing & lightroom, no problem at all. My flickering and scrambling only appears after starting up the surface, and last for ca 5minutes. Then it dissapears and gets workable... When rebooting directly the flicker does not come back, only of like 20 minutes are between reboots... It is also showing more of a transparent black layer over my screen... when i read this forum, i might be the lucky one... Or are these just the first signs?

    The most symptoms i read are the same... more or less. Only mine appears mainly at a 'cold' start, not as reaction of overheating the surface...

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  4. Anonymous
    2021-02-26T14:49:56+00:00

    for yucks I'll give this a try but not expecting much.

    I did notice last night when I was trying to keep my SP4 cool by use a cpu heatsink on back that when it was flickering like mad if I touched the screen or moved the mouse it would suddenly stop for a moment. After about an hour of youtube videos and benchmarks (I was trying to heat it up to see if the heaksink would help) touching the screen or moving the mouse didn't stop the flickering anymore.

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  5. Anonymous
    2021-02-23T17:28:38+00:00

    In fact that is not entirely true. You can repair it by replacing the screen with a new screen (preferely that if the surface pro 5) which you can buy. This will solve the problem. ut this procedure isn't easy and can damage the surface.

    I'm hoping for a replacement of my flicker-surface. Or I will might try out repairing it myself. I think it costs around 150$.

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