Surface Pro 4 Screen Flickers

Surface Pro Complaint 4-15-2021

OK here's my story. I bought Surface Pro C6HOBGQ, laptop Serial # 003590471153 ,
Windows 10 Professional (10.0.19042.867)

• EditionWindows 10 Professional OS Build10.0.19042.867 Serial number003590471153 Graphic cardIntel(R) HD Graphics 520 Installed RAM8 GB Version2009 System typeOSType64BitX64 ProcessorIntel(R) Core(TM) i5-6300U CPU @ 2.40GHz

around 3 years ago. At the time it was to be my spare PC for taking with on trips .

It wasn't used aside from turning it on to test. It seemed to work fine. At the time I lived near Lugano Switzerland. Actually, I bought two, and the other one I left behind there.

Around fall of 2019, I took my Surface Pro on what was to be a short trip to Buenos Aires Argentina . As it turned out, due to the Covid, I have been stuck here without transport back to the EU for over 1 ½ years. The Surface pro was great in some ways- it turned on fast. Worked better than my Apple PC.

But some things were wrong to start with, and are still not satisfactory:

1.MAIN PROBLEM: The screen has double vision, that is to say, when I open a window or go to a browser, the original image stays on screen making it impossible to see clearly what should be on screen . A friend said I should put it into a freezer before using,... this “cure” actually works, but only for a few minutes till there is a ghost imposed on screen.

I bought a separate monitor and that has worked, but that is not the solution I want because I need the portable feature .

1. The typing keys used often had no visible letters on them==wore off after only a very short period of use (a month or so).. Gone is ERTIOASDHLCN.
2. The thin black membrane used to cover the keyboard is peeling off in an unsightly way.

I have not looked here in Buenos Aires for a service to handle repair or replacement, and I will be going back to Switzerland as soon as transport is available, but that could be in 2022.

In general, I like the Surface Pro and would get another on with the largest touch screen possible, but I think I should get a free repair or good trade in allowance, if not here in Argentina, then when I get back to Europe. What can you do for me to keep your good customer (and blogger) happy?

******@gmail.com

Microsoft does not seem to care that we bought their devices as an investment. Not everyone has cash to just keep splurging on new ones. So annoying. Like I said guys, if all of us take to their sm pages, they will listen. Might take some time but they will listen. They cannot risk the negativity.

I'll try this out.

What is the cause of the issue that will require parts replacement? It appears that the hardware is overheating causing performance issues such as flickering screen. When i use my unit inside a cold environment the flickering dissipates. Maybe they can help or a community can help resolve the issue. I cannot afford to buy a new unit in this pandemic.

Hey you can attach an external monitor since the problem is with the screen attached to the computer, adding a new screen via cords and it's "fixed" no more flickering and I'm able to get work done just like day 1.