Surface Pro 4 Screen Flickers

Anonymous
2020-03-29T23:39:47+00:00

I have the same problem as many other Microsoft users (summarized below)

What is Microsoft's solution to resolve the Surface Pro 4 flickering screen?

ISSUE

Due to the pandemic, I now need to work remotely and use this Surface for 8 or more hours each day.  The first full day was a surprise when my screen started flickering.  I see that Microsoft knew about this issue and arranged to extend the warranty to 3 years.  Unfortunately, my Surface Pro 4 is just past the 3 years.  I feel that since my Surface was registered when I bought it that Microsoft should have notified me that my Surface was in the batch of known hardware defects.  Had I known about this issue, I would have taken care of this issue immediately.  Instead, I was left to discover this on my own over time.  Now, Microsoft support has offered to replace my Surface with a used certified Surface for an additional $599.99 with only a 90 day warranty.  I don't really want to spend an additional $599.99 but I will if I have to so I can continue to get some work done.  I have 2 issues with this, one is that Microsoft had my contact information from my registered device and never contacted me to say I had this known hardware issue and second is that after I spend $599.99 I will get a used device with only a 90 warranty. 

1) What is Microsoft's resolution to this?

2) How do we implement the solution during the COVID-19 crisis?

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2021-06-12T17:53:58+00:00

    We're having a similar problem on the Surface Pro 7. The screen goes black briefly and then comes back alive.

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  2. Anonymous
    2021-06-09T03:55:56+00:00

    I guess we all are in the same situation. I really love my Surface Pro 4, I have had it for around the 3 years but like everyone, started using is frequently, during the pandemic, this last 2020. Just a couple months ago, i kind of noticed that the screen was "trembling" and then it would stop so I blame my tired eyesight. However, as I keep using it, I noticed the "flickering" is constant. I read that it was due to overheating, like some people said, we can use it for a couple hours with no problem and then, the flickering starts.

    My immediate solution is "touching the screen" and at least, I can finish whatever I am reading without dizziness.

    Microsoft should be responding for THEIR HARDWARE MALFUNCTION and yes, like we all know, they NEVER recalled the machines for the public to act on the issue.

    I will sign any petition for them to take responsibility and solve this issue if any of you tell me where to sign.

    Since around 3 years have gone by, I would at least expect that they credit us with some money to purchase another one.

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  3. Anonymous
    2021-04-19T15:28:21+00:00

    Let’s all pray they do something about their product. Sad reality though is that they already earned their bucks from us and its sad that our units are out of warranty already. 😕

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  4. Anonymous
    2021-04-17T09:48:44+00:00

    NEED MICROSOFT AUTHORISED SERVICE CENTRE IN CHENNAI, INDIA

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  5. Anonymous
    2021-04-17T09:15:13+00:00

    I wrote here similarly to You

    Obviously they are always very sorry for the problems we face, but indeed NOT AT ALL when you see what they are ready to for us - NOTHING

    I received the email asking me to send a lot of screenshots showing the version of my SP4 and screen issues

    the email comes back to me with error message cant be delivered

    I am also asked to download the Surface Diqgnostic Tool and guess what.... it does not work (error message) even in the Microsoft Store

    LOOKS LIKE MICROSOFT ITSELF IS A BIG JOKE IN FACT

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