Surface Pro 4 Screen Flickers

Hi,

I tried to find an email address to talk a person has authority in Microsoft to solve my problem. I hope you someone in Microsoft has answer for my problem.

The story is, I have a surface pro 4 which got screen scrambled. The device warranty was ended in May 2021.

1 - I was noted this issue in April 2021 and contacted Microsoft and explained my issue. The Agent told me that there is no Surface Pro 4 inventory at that moment, and I must buy a new device or contact them later. They asked me to be in contact with Microsoft for a replacement.

2 – The screen became more worse in the last two weeks ago and I called for reminding for a replacement. The agent said there is no record for your first contact and now the device is out of warranty. I asked to talk to a manager, he said he will escalate the issue and get back to me. No answer.

3 – I followed up again through Microsoft chat to follow up with the issue. A technical agent contacted me but tried to convince me to buy a new device with $200 discount for brand new devices through case no. 1024549027. I confirmed but no body follow up with my case.

4 – I contacted again through Microsoft chat to follow up with the issue. I asked to talk with a manager. Nobody contacts. I asked to buy a new Surface Pro 6. Offered me $280 through case no 152244710 but refurbished and said there is no brand-new device available now.

After these 2-month wasting my time, no Microsoft agent contacted me unless contacted salespeople. I want to know if this is the way that Microsoft treats the clients? Very disrespectful. And if this is Microsoft policy then that’s ok but better to know before buying a new device.

Where other surfaces have the problem when the screen is heating up, I have this problem when the screen is cold.
When starting up, everything flickers, doubles etc. When warmed up after 5 minutes the surface becomes usable .
Even on hot days I have no flickering on startup. This is also a thermal problem of the screen, but sligfhtly different from others....

Maybe you have the same? When rebooting in safe mode, the screen was warmed up?

You can try starting up with a Ubuntu USB stick, so this way you can eliminate all microsoft / windows drivers that might cause this flickering.
If you still have the flickering in the ubunto desktop, you know enough. PS nothing will be installed... When you plug out the ubuntu usb stick, the regular windows will start. I hope this helps

https://ubuntu.com/tutorials/create-a-usb-stick-on-windows#3-usb-selection

I did have the experience, the flickering accurs often after windows install since a lot of activity is done by windows like indexing .... when this activity is finished the machine gets "cooler" and the flicker is reduced. Later in normal use you will encounter flicker if the machine is used a little hard , the machine has been on very long , it's also depend on the room temp. Most often you may use it normally for 2-3 hours ...

I had the same flickering or vibrating screen starting three days ago. Following online advice, I entered Safe mode and removed the device driver. Machine would not reboot, stuck in Microsoft account screen showing my picture and name. Below name was message, something happened, etc., and I needed to reset PIN. But, wouldn't reset. Tried every option to fix by holding Shift while restarting. Note: SCREEN WAS NOT FLICKERING IN SAFE MODE. Called Microsoft support who finally suggested complete download of operating system wiping my data. I was able to recover most from One Drive and linked desktop. Still FLICKERING. My question to some smart person: Why wasn't my Surface Pro 4 flckering in Safe mode?

I'm here with the same issue. Outside of the three year offer of replacement. Absolutely disgusting customer service that literally hung up on me today because they couldn't respond to the fact that they are breaking consumer law in Australia. You cannot acknowledge the fact that there is an issue and simultaneously only offer to fix it if it happens within a certain period of time.

They made a faulty product.

They sold a faulty product.

They are responsible for fixing their mistake.

If I do not get a suitable response from them tomorrow I will be returning it to the retailer and requesting a full refund and they can deal Microsoft.

All they had to do was contact and recall the effected computers and then their customers would not be stuck in the middle of a hard lockdown in a pandemic and not able to work. We could have made arrangements and had the issue repaired when it was convenient.

If it was a mac I could just walk into an Apple store and get it sorted. But no, not microsoft, we're gonna make you jump through hoops just to get on a call with us, then tell you we don't care, you're screwed and hang up on you.

Ridiculous.