Surface Pro 4 Screen Flickers

Anonymous
2020-03-29T23:39:47+00:00

I have the same problem as many other Microsoft users (summarized below)

What is Microsoft's solution to resolve the Surface Pro 4 flickering screen?

ISSUE

Due to the pandemic, I now need to work remotely and use this Surface for 8 or more hours each day.  The first full day was a surprise when my screen started flickering.  I see that Microsoft knew about this issue and arranged to extend the warranty to 3 years.  Unfortunately, my Surface Pro 4 is just past the 3 years.  I feel that since my Surface was registered when I bought it that Microsoft should have notified me that my Surface was in the batch of known hardware defects.  Had I known about this issue, I would have taken care of this issue immediately.  Instead, I was left to discover this on my own over time.  Now, Microsoft support has offered to replace my Surface with a used certified Surface for an additional $599.99 with only a 90 day warranty.  I don't really want to spend an additional $599.99 but I will if I have to so I can continue to get some work done.  I have 2 issues with this, one is that Microsoft had my contact information from my registered device and never contacted me to say I had this known hardware issue and second is that after I spend $599.99 I will get a used device with only a 90 warranty. 

1) What is Microsoft's resolution to this?

2) How do we implement the solution during the COVID-19 crisis?

Surface | Surface Pro | Display and screen

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2020-04-01T17:16:45+00:00

    What can we do to to win Microsoft's support to fix their problem?

    If it were up to ME, I'd replace everyone of these with a newer Surface Pro
    free of charge. But, I'm an unpaid volunteer and do not work for Microsoft. If
    you want background on what a Microsoft MVP is, see
    https://mvp.microsoft.com/en-us/Overview and for Volunteer Moderators see
    https://answers.microsoft.com/en-us/page/faq#faqWhosWho1

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  2. Anonymous
    2020-04-01T06:12:58+00:00

    I have the same problem.  It has only started since I've been working from home due to the pandemic.  I think it must be overheating.

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  3. Anonymous
    2020-04-01T01:11:24+00:00

    Must be a problem they are having with models with those specs?

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  4. Anonymous
    2020-04-01T01:04:45+00:00

    Also an i7, 16 gb, 512 gb.

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  5. Anonymous
    2020-03-31T23:38:45+00:00

    Totally feel you. Mine is a i7 16gb of ram, 512gb memory. Not cheap. What model is yours?

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