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I have the same problem as many other Microsoft users (summarized below)
What is Microsoft's solution to resolve the Surface Pro 4 flickering screen?
ISSUE
Due to the pandemic, I now need to work remotely and use this Surface for 8 or more hours each day. The first full day was a surprise when my screen started flickering. I see that Microsoft knew about this issue and arranged to extend the warranty to 3 years. Unfortunately, my Surface Pro 4 is just past the 3 years. I feel that since my Surface was registered when I bought it that Microsoft should have notified me that my Surface was in the batch of known hardware defects. Had I known about this issue, I would have taken care of this issue immediately. Instead, I was left to discover this on my own over time. Now, Microsoft support has offered to replace my Surface with a used certified Surface for an additional $599.99 with only a 90 day warranty. I don't really want to spend an additional $599.99 but I will if I have to so I can continue to get some work done. I have 2 issues with this, one is that Microsoft had my contact information from my registered device and never contacted me to say I had this known hardware issue and second is that after I spend $599.99 I will get a used device with only a 90 warranty.
1) What is Microsoft's resolution to this?
2) How do we implement the solution during the COVID-19 crisis?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
That makes alot of sense. I was just in the apple store the other day and talked with a guy who was getting his mac book battery replaced because it was swelling. Common issue with them I guess. I've noticed my battery life has tapered off a bit not long before I first noticed the flicker issue. I'm going to look into this fix. Thanks for the info!
My service pro 4's Screen vibrated. I didn't notice any heat.. It asked for a pin but wouldn't accept it and no way to enter a password. I called Microsoft assistance and we went through every possible scenario to fix the machine. It was out of warranty more than 3 years. Finally I reset the entire machine. It works a lot better now. But, occasionally I hear a slight vibration that sounds like it's coming from the SSD. Is that possible?
My tech solved the problem by replacing the display with an LG (I think) display, required a special cable to attach the new screen, replaced the battery as it was an older version and the system works fine $350 and saves a lot of hastle of replacing the unit. Claims the problem really results from older batteries swelling up, touching the display and overheating the screen...
Had similar issues. Flickering/flashing as it gets very hot behind the screen. For the past few days, I noticed a loud buzzing sound as the screen started to flicker badly as it over heated. I am afraid and concerned that it may someday catch on fire? Yes, it was that hot! The side vent was hot enough that I finally turned it off and sent it back for service today under warranty. I truly feel that this issue will someday lead to a major law suit when someone becomes injured. Hopefully, MS will wake up and have a major recall before any of that happens!
It is very difficult to get a response from a Tech if you lose the connection. Hang on to your case number. Even then, I had a difficult time getting reconnected to a technician.
