Surface Pro 4 Screen Flickers

Anonymous
2020-03-29T23:39:47+00:00

I have the same problem as many other Microsoft users (summarized below)

What is Microsoft's solution to resolve the Surface Pro 4 flickering screen?

ISSUE

Due to the pandemic, I now need to work remotely and use this Surface for 8 or more hours each day.  The first full day was a surprise when my screen started flickering.  I see that Microsoft knew about this issue and arranged to extend the warranty to 3 years.  Unfortunately, my Surface Pro 4 is just past the 3 years.  I feel that since my Surface was registered when I bought it that Microsoft should have notified me that my Surface was in the batch of known hardware defects.  Had I known about this issue, I would have taken care of this issue immediately.  Instead, I was left to discover this on my own over time.  Now, Microsoft support has offered to replace my Surface with a used certified Surface for an additional $599.99 with only a 90 day warranty.  I don't really want to spend an additional $599.99 but I will if I have to so I can continue to get some work done.  I have 2 issues with this, one is that Microsoft had my contact information from my registered device and never contacted me to say I had this known hardware issue and second is that after I spend $599.99 I will get a used device with only a 90 warranty. 

1) What is Microsoft's resolution to this?

2) How do we implement the solution during the COVID-19 crisis?

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

122 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-05-20T15:17:16+00:00

    I just noticed the same problem. A few months over the 3 years. And now forced to spend 600 $ is not acceptable for a manufacturer issue.

    And the 90 day warranty after spending the money on a refurbished device is a joke!

    Hopefully Microsoft will come around and provide a feasible solution.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-05-19T19:49:37+00:00

    It is unacceptable for a company like Microsoft.

    A serious company sends a defect report to its customers and then determines the maximum period for replacement.

    The Covid period has led to many video conferences that heat up the laptop more and this has accentuated the problem.

    Spending almost 2000 euros for a PC that after 4 years, for a problem declared irreparable by the manufacturer, must be replaced is not a serious company. And asking for 600 euros for repair is a theft. With all the emails that send advertising, one would have been enough to report the problem. Common sense zero and never again Microsoft PC.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-05-19T14:56:45+00:00

    I have been dealing with this off and on for weeks. I spent hours doing research and trying different things. Its so frustrating! 

    I am just 2 months over the 3 years for the free replacement.

    today I stumbled upon this and gave it a try, I am currently on 4 hrs of use and no more ghosting on screen and no more flickering.

    Fingers crossed It is a permanent fix.

    Maybe it will help your computer

    1: Run Surface Diagnostic Toolkit and check Windows Update

    2: Update drivers and firmware

                                   Check what is the current OS Build of your Windows version by going to Settings > System > About.

                                   Go to Download driver and firmware for Surface, choose Surface Pro 4 then click Download on the next page.

                                   Choose the .msi file that matches your current OS Build and click Next.

                                   After downloading, run and install the .msi then Restart.

    3: Run System File Checker Tool in Windows 10

    Thanks ToddHanson3, unfortunately it didn't fix my Surface...

    Appreciate you taking the time to post the information though.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-05-19T12:27:14+00:00

    Thanks for posting, but it didn't fix mine.

    Was this answer helpful?

    0 comments
  5. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more