Surface Pro 4 Screen Flickers

It is terrible customer service on microsofts part, mine started doing the flickering within a year, took it to the best buy i got it from and they said there was nothing wrong with it and sent me home with no solutions. the year warranty expired a week later. by the time microsoft decided to do anything about it and there was any information about it 3 years had expired and not they want $600 to give me a used computer that i already paid $1200 for and expected to work? they need to own up to the defect and replace it.

lemme know if u ever do. can get you through a bunch of people who would pitch in

same as yours.. 

ms refuses to help. 

the laptop has a critical design flaw that leads to ghost touch and flickering screen that has been accepted and a recall/replacement silently issued. however they time limited the replacement to 3 years. my device started experiencing these problems recently and the company is arbitrarily using the time bound schedule as an excuse . I am forced to use the faulty device which the company has accepted and yet is denying liability. the time bound schedule is being extended in countries like USA and EU but they are asking for almost ₹40000 to do the same here for no fault of mine.  

wish i was in the US

Dear Microsoft,  this is a KNOWN hardware issue (I have the same issue) so the right thing to do is to replace those Surface Pro 4's that are faulty, with a new one, regardless of how old the original Surface is.  Why would anyone buy another Microsoft Surface when we've all wasted $1500 already (or however much we originally paid) - there are plenty of other options out there now that are very similar in size and performance to the Surface.

Come on Microsoft, 'do the right thing' here and help your Customers out, and that way they're going to continue to buy more Microsoft products in future, instead of going to a different brand now.

Hi Samuel,

I have the same issue with my device. Paid a mint for it. When you aren't using it hard it will not flicker until it heats up, then it goes nuts. They will lose a lot of business as people are now using there devices during this pandemic. Microsoft knows about the defect that they manufactured but they wont provide a recall on their devices or provide warranty to ones who have the issue. They are only covering devices for their mistake for 3 years. If you notice it after they wont help you out, but make you pay for what should be their fix. I know its frustrating. On their support page they say that a very small amount of people are having the issue but that's not true its a pandemic that is known as "Flickergate". I have contacted Microsoft many times now and still they haven't provided real solutions to this issue, and don't want to admit to this problem, but eventually im sure they will do something, they have to if they want to keep their clients and a good reputation, please let me know if you get help. Thank you

Why don't we start a recall campaign about this. My surface is flickering so bad I can't use it for even just an hour. It is unfair to have such a pricey device which they knew was faulty and not be able to use it.